GT500KR: Can you afford to fix this car? [Archive]

Undercover_Brother

08-28-2009, 03:38 AM

Shelby GT500KR: You own one, but can you afford to repair it?
8/27/2009

So you’ve taken out the second mortgage, told the condescending unsupportive wife to hit the road, and you’ve finally obtained your dream car. But now that you have it, and you’re most likely up to your ears in debt, ask yourself the following question:

If the worst should happen, and I damage my KR, can I afford to repair it?

Recently, I was contacted by the owner of a GT500KR who suffered the ill-fortune of being involved in a minor encounter with an unfortunate animal. Well, the incident wasn’t so minor for the poor four-legged contender, having been fatally wounded in the accident. Having said that, the GT500KR fared pretty well………or so we thought. Aside from a crumpled right front fender, a door that was slightly misaligned from the fender, minor hood damage, and a dislocated mirror, the car seemed to fare pretty well. It truly looked to be about $5,000 in damage in my opinion. Lord, was I wrong.

What should have been a quick and easy fix has turned into a nightmare for this Shelby owner. Not only has this person had to confront this damage every time the garage is entered, this nightmare has gone on for nearly two months. It seems that the insurance company and the manufacturer are unable to come to an agreement on how to price the hardware involved, but that’s just the tip of the iceberg. The damaged parts are expected to be returned. Yes folks, you read that right. You bought the car. You own the car. Every piece on that car is (should be) considered your property. Guess again. If you want this car repaired, not only will you have to jump through hoops, and back flip your way through a pile of paperwork, you’re also going to need to send those damaged parts back – at your expense, of course.

Think about this for a moment. What if some crazy delinquent steals your hood in the dark of night, thinking that might make a nice add-on for his buddy’s ’06 GT? You don’t have a hood to return, so does that mean you’re out of luck? Perhaps you should drive the car without one? Or worse yet, what happens if the part in question is so heavily damaged that there’s nothing left? Are you expected to stick around the scene of the accident, picking up the pieces of your shattered mirror with a dustpan and an evidence bag?

Yes friends, these are just a few of the little-known perks of owning an $80,000.00+ vehicle. Envious onlookers giving you the thumbs-up of approval. Prime parking at your local cruise-ins. The compulsion to park half a mile away from other cars in any parking lot, to ensure that some jerk face doesn’t throw a door into your spotless finish. And perhaps the biggest of them all, owning a car that you can’t seem to get fixed.
To further illustrate the issues at hand, I am going to share the prices that the owner was quoted for new replacement parts. It’s probably best if you take a few antidepressants and sit down while you read this.

Edited 09/09/09 to reflect updated hood and headlight prices:

http://i29.tinypic.com/9qdz7a.jpg Grille bezels = $690.00/pair

http://i28.tinypic.com/jq0w92.jpg Headlight = $960.00/each

http://i26.tinypic.com/rj4mcj.jpg Wheel = $1753.55/each

http://i30.tinypic.com/2iqh82c.jpg Emblem kit = $201.25

http://i28.tinypic.com/b7kt4n.jpg Front spoiler = $3392.50

http://i32.tinypic.com/2n81uoo.jpg Hood = $21,000.00

http://i28.tinypic.com/2hcp2jp.jpg Carbon fiber mirror cover = $400.00

http://i31.tinypic.com/16ld0za.jpg Hood pins = $632.50

http://i30.tinypic.com/k1oynp.jpg Hood vents = $661.25

http://i25.tinypic.com/11jn0gg.jpg Bumper stripes = $530.00

http://i25.tinypic.com/103id7q.jpg Hood stripes = $575.00

And this is how what LOOKS like $5,000 in damage turns into $31,000 in damage. Over $21,000.00 for a hood? Hell, you can buy an entire car for less than that! A car that you can fix, one in which the manufacturer and the insurance company don’t give a collective rip what you do with your old parts.

Will the GT500KR get repaired? Will it remain in a wrecked state? Will it be driven without the hood? I can’t answer that. But I can promise you that one way or the other, the exciting conclusion will be posted right here.

More to come……………………………………

*Edit 9/11/09 - The contents of this story have been confirmed to be correct by the fine folks at Autoblog, who spoke to Jim Owen*

Click for Autoblog's 9/11/09 story (http://www.autoblog.com/2009/09/11/shelby-lowering-price-of-20k-gt500kr-hood-after-web-outrage-eru/)

Rev.Hammer

08-28-2009, 06:28 AM

I LOVED that movie!!!
Eddie Griffin was never better!

Evil95GT

08-29-2009, 03:45 AM

Ok, lemme get this straight.

You pay around $50K for the car itself. Tack on another $35K or so for the KR package. And then you find out that you don't even own the corresponding sheetmetal?

No way in hell would I return those parts. I think I'd sue the shit out of Ford, the insurance company, and anyone else laying claim to my property. However, I'm just evil like that. :evil:

I'm very interested in seeing how this is handled. I swore of Fords forever when they voided the warranty on my '95 GT in 1998. However, they redeemed themselves 18 months later by compensating me with some cash to cover what I paid for the repairs. I swore them off again in 2003 when I purchased what turned out to be the biggest piece of shit on four wheels, a 2003 SVT Focus. They refused to do anything about the fact that the subframe bolts kept falling out, and left me helplessly stuck with a lemon. They will not win me back as a customer. Not now, not ever.

:popcorn:

secoobra

08-30-2009, 10:43 PM

i say make ford buy the parts back that just plain sucks

Evil95GT

08-31-2009, 01:25 AM

i say make ford buy the parts back that just plain sucks

There's a good idea! If they want those parts back, they should have to pay a premium, just like their shit-out-of luck Shelby owner with a $31K repair tab. :yup:

08-31-2009, 02:36 AM

No way in hell would I return those parts. I think I'd sue the shit out of Ford, the insurance company, and anyone else laying claim to my property. However, I'm just evil like that. :evil:

:popcorn:

I believe Shelby Automotives is the source for these parts and this pricing.

Evil95GT

08-31-2009, 02:37 AM

I believe Shelby Automotives is the source for these parts and this pricing.

I heard it was Ford Racing. :think:

Joe G

08-31-2009, 02:44 AM

I heard it was Ford Racing. :think:

Hmmm... that's a good question.

I may have to check into that.

-

Evil95GT

08-31-2009, 03:24 AM

Hmmm... that's a good question.

I may have to check into that.

-

See what you can find out. It's my understanding that getting the repair parts is "out of Shelby's hands", and the parts can only be purchased through Ford Racing. :wtf:

Bruno

08-31-2009, 09:42 AM

That's bullshit...
I've worked at bodyshops, and there is no way that can happen...
And why would you take it to the dealer anyway...

Plus, just cause it's a GT500KR doesn't mean shit...
You can call a Ferarri or Lambourgini dealer right now and order anything you want, and they will ship it to you, and they won't ask for the old parts back..
Come on now!?!?!?!?
It's just a Mustang....

Bruno

08-31-2009, 09:46 AM

And the stripes costing that much, Why????
You could paint them on yourself for about, $100
Or pay a professional around $500

Joe G

08-31-2009, 04:40 PM

I heard it was Ford Racing. :think:

From someone "in the know" Michelle:

SAI owns the rights to the KR hood and front spoiler molds. The only way to get those is through SAI. Even the twist hood pins are not available through FRPP,and SAI won't sell them, I know I tried, same with the 40th badges

So, your buddy and mine is the reason behind most of this.

Make it "exclusive" and screw your best customers.

Nice way to make/keep lifelong relationships, don't ya think? :bricks:

-

Evil95GT

08-31-2009, 06:07 PM

Bruno, there's so much about this that's illegal and/or wrong but that's what makes it a compelling, sad story. NONE of these things should be happening, but this is how a high-dollar customer gets treated.

P.S. A little birdie told me that we're getting updated tonight. Things aren't looking good.

Undercover_Brother

09-01-2009, 02:56 AM

The companies involved are refusing to cooperate with the customer at this point. 9 days shy of two months, and this car is still sitting in limbo.

Here's a little update. The latest price on the hood is $23,544.42 to the doorstep. I guess the tax and the shipping account for the extra $5100 tacked on to the original quoted price.

If there are any doubters, I urge you to call SAI. I'm confident they'll affirm the validity of the story in question.

Remember folks, they won't give you pricing. You need your serial number along with pics to prove the corresponding damages before they'll tell you ANYTHING.

All this in the name of exclusivity. I ask you............

is it worth it?

As always, more to come. :popcorn:

Evil95GT

09-01-2009, 03:20 AM

Here's an idea.............

If I had the misfortune of owning one of these cars, this is exactly what I would do with it.

I'd leave the Shelby GT500KR in a state of collision. I'd search for the largest Ford car shows in my area. Not your rinky dink, run-of-the-mill little cruise ins. BIG car shows. I'm talking on the scale of the Carlisle All Ford Nationals or Knotts Berry Farm.

I'd scour the car, making sure that everything was clean as a whistle. Even the wrecked, crumpled body panels.

I'd then DRIVE the car to one of these shows, and open the trunk.

In the trunk, I'd have four HUGE handcrafted posterboard signs. They would have large letters and say something like "Look at my KR! See the damage? The company won't sell me parts to fix it!", "This is what an $80,000 paperweight looks like", "For Sale: Unrepairable EXCLUSIVE GT500KR! Be the first to own one", and "I spent crazy money and all I have to show for it is this damaged vehicle".

I'd give them the WORST possible PR imaginable.

But that's just me, and I'm known as a vindictive bitch. :yup:

Bruno

09-02-2009, 11:21 AM

Well if that's the case, then here's the solution....

Take the car for a nice sunday cruise, and destroy it, get out on the highway at exactly the speedlimit and run it right into the center divider!!!

And then let the insurance company pay you off, and go buy something else!!!!

Evil95GT

09-02-2009, 11:05 PM

BackyardResto

09-02-2009, 11:49 PM

Doc, I

Evil95GT

09-02-2009, 11:56 PM

Prior to permitting this thread to be posted, I requested some sort of proof to substantiate the claim.

I currently have documentation in hand that backs up the pricing, as well as the company's claim to the parts involved in the collision. I have had the opportunity to view the photos of the damaged GT500KR, but I refuse to post those pics without the express written consent of the owner of this vehicle. He has been invited to post them here if he wishes as well.

Hopefully the poster will continue to update us as this story progresses. As bad as it sounds, if I did own one of these cars at this very moment, I'd be seriously considering dumping it. With luck like mine, I'd probably wreck it too and be stuck with a very expensive garage ornament.

09-04-2009, 12:24 AM

Hope there's an update soon.

I think a lot of people want to see how bad a company will screw a loyal customer all in the name of being "exclusive".

Jerks - table of 1. Jerks - table of 1.

Evil95GT

09-04-2009, 01:53 AM

Hope there's an update soon.

I think a lot of people want to see how bad a company will screw a loyal customer all in the name of being "exclusive".

Jerks - table of 1. Jerks - table of 1.

I've been told an update will be posted shortly. Obviously it's a story of interest to many people. Now would be the perfect time for the company to step up and do the right thing. I just don't see them making an effort to redeem themselves this late in the game.

:wtf:

Evil95GT

09-04-2009, 02:57 AM

Ok, let's get something straight.........

After receiving several messages from members of the Shelby fan club, I feel I need to clarify a few issues.

First and foremost, I will not remove this thread. The answer is no.

Secondly, it appears that a few folks feel this story is embellished. *If* I wasn't presented with actual documentation, I would have never permitted this material to be posted on my site. I stand to gain NOTHING by lying, nor am I gaining anything by allowing the truth to be told.

I don't give a shit about any of the companies involved in this quandary. I don't own a Shelby vehicle. I have no desire to own a Shelby vehicle. I don't envy those of you who DO own a Shelby vehicle. The Ford vehicles I do own piss me off to no end. Having said that, I'll never part with my Mustangs, but my loyalty stops there. I will continue to talk smack about Ford Motor Company and the issues I've had with them, simply because I can.

Finally, I really don't care that you own six Shelbys, and that you think the man himself gives a hoot about your personal feelings. If that's what you believe, that's your prerogative. But someday, when you're treated like just another wallet (you know, like Mr. $31,000.00+ in damages), I promise I'll resist saying "I told you so".

BackyardResto

09-04-2009, 03:35 AM

Doc,

Sounds

Evil95GT

09-04-2009, 03:51 AM

Bruno

09-04-2009, 08:04 AM

Evil95GT

09-04-2009, 08:19 AM

You know what it is Michelle.. These people think their elite cause they spent a shit load of money... Hate to tell them... IT'S A MUSTANG!!!
Plain and simple, yes it is a high end model, but in all reality it's still just a Mustang..

That will never be a supercar, it'll never pull in supercar dollars...

It is just a Mustang, but I beg to differ.

It's an $80,000 Mustang.

It's a Mustang that people bought for various reasons. Some purchased them for iconic purposes. Perhaps some are reliving their younger years when they couldn't afford one in the '60s. Some bought it for performance, exclusivity, and collectibility.

But when it all comes down to it, the fella who has his name stamped all over these cars at every corner should be treating his high-end customers like gold. Without them, and the fine folks at Barrett-Jackson, this market wouldn't exist.

Bruno

09-04-2009, 10:13 AM

Yeah it might be an $80,000 Mustang... But why??? A name tag?
It's no better than a new GT500...

Ford is making a killing off people, what do you honestly think they have in those cars???

I'm sure Ford (and Shelby) have less in building that car, then their supposably charging for that repair!!!

But there's alot of people out there who believe it's worth it....

Boston Mike

09-04-2009, 10:20 AM

Actually, it's more than one person. It's several. The main idea here is that I'm somehow "damaging" someone/something by refusing to trash this thread. :rolleye:

If the parts were reasonably priced, and one didn't have to go through so much bullshit to obtain them, there would have been zero basis for a story to begin with. So if the parts were priced to correspond to their actual worth, no, I don't feel that I'd be getting little love letters via PM.

If any of these PM'd love letters get over the top (as if they haven't already I'm sure), please feel free to share the authors with your friends here in the Mafia. We have our ways to get apologies...............:rofl:

frydguy79

09-04-2009, 01:56 PM

Mr. OAM

09-04-2009, 03:00 PM

This is utterly rediculous.

Does it say anything in the owner's purchase paperwork that any damaged parts must be returned to SAI? Does it say that he actually purchased a license to use the vehicles rather than having PURCHASED the vehicle? Without this stuff in writing SAI doesn't have a leg to stand on.

I would buy the KR kit, a WHOLE kit, and it would have to be cheaper than the conversion because there is no labor involved, and get all the parts that would be needed plus the rest that MAY be needed at some other time down the road.

Actually I would get a good attorney. Maybe one that is an auto enthusiast himself.

Steve

lowflyn

09-04-2009, 08:26 PM

BackyardResto

09-04-2009, 08:32 PM

[QUOTE=lowflyn;16996]This thread brought me to the site...just had to make a comment.
six camaro

Bruno

09-04-2009, 10:07 PM

$125,000 ?????
Are you kidding me!

Can You say new ZR1 delivered to the house for that kind of money, and you'd be getting twice the car, and it'll be worth more in the end!!!!

lowflyn

09-04-2009, 10:16 PM

$125,000 ?????
Are you kidding me!

Can You say new ZR1 delivered to the house for that kind of money, and you'd be getting twice the car, and it'll be worth more in the end!!!!

The best part is the car is covered in swirl marks and the stripes aren't even straight. Fingerprints everywhere, etc. Last time I saw it move the driver was rapping it off the limiter through the service department, makes me feel real good about it.

Boston Mike

09-04-2009, 10:17 PM

This thread brought me to the site...just had to make a comment.

The parts for any Shelby model is close to impossible to get without a VIN number. I hadn't heard about having to return the parts on the KR but I wouldn't put it past them. The sad part about all this is the insurance company apparently won't hold up their end of the deal and fix the customer's car.

I will say this much though, the local dealership has a KR on the showroom floor, asking 125K. They damaged the splitter on the front bumper somehow and could not even get a replacement KR splitter themselves, it currently has a SS splitter - on a brand new car.

I think in this case here though, SAI has miscalculated. They may have believed that a KR owner would just fork the cash over for it and if they didn't want to, they wouldn't have the sac to fight them on it. However, now they've let the insurance industry into the fray and guess what. They have better lawyers and backing. This could get to be a very ugly courtcase IMO. Unfortunately, this owner is caught in the middle of it.

Michelle, you da bomb for keeping this up. Truth needs to be told and no more :speakhearsee:. I haven't had a chance to look around much, but I think I'm gonna like it over here.

Happy long weekend everyone!!! Monkey out.

lowflyn

09-04-2009, 10:25 PM

I think in this case here though, SAI has miscalculated. They may have believed that a KR owner would just fork the cash over for it and if they didn't want to, they wouldn't have the sac to fight them on it. However, now they've let the insurance industry into the fray and guess what. They have better lawyers and backing. This could get to be a very ugly courtcase IMO. Unfortunately, this owner is caught in the middle of it.

Michelle, you da bomb for keeping this up. Truth needs to be told and no more :speakhearsee:. I haven't had a chance to look around much, but I think I'm gonna like it over here.

Happy long weekend everyone!!! Monkey out.

I'm just wondering at what point the owner of the car has a case against the insurance company for breach of contract. He has (I'm assuming) paid for the car to be currently covered by said insurance agency against any and all damage that might be done to the vehicle. Now they are taking an unacceptably long amount of time to fix the customer's vehicle. They need to fix the car and fight SAI on their own time.

09-04-2009, 10:37 PM

The parts for any Shelby model is close to impossible to get without a VIN number. I hadn't heard about having to return the parts on the KR but I wouldn't put it past them.

Shelby does not HAVE to sell anyone any part they don't want to. It would be stupid to piss on your best customers, but they've been known to do that time and time again so I'm not surprised.

Evil95GT

09-04-2009, 10:38 PM

Does it say anything in the owner's purchase paperwork that any damaged parts must be returned to SAI? Does it say that he actually purchased a license to use the vehicles rather than having PURCHASED the vehicle?

Negative. And Negative.

Michelle, you da bomb for keeping this up. Truth needs to be told and no more :speakhearsee:. I haven't had a chance to look around much, but I think I'm gonna like it over here.

Thanks Mike. :deal: It's good to know that somebody thinks so. And welcome, BTW.

I'm just wondering at what point the owner of the car has a case against the insurance company for breach of contract. He has (I'm assuming) paid for the car to be currently covered by said insurance agency against any and all damage that might be done to the vehicle

Exactly, and very well said. Isn't this what insurance is intended for? Unfortunately, it's not working out in this case.

09-04-2009, 10:39 PM

I will say this much though, the local dealership has a KR on the showroom floor, asking 125K. They damaged the splitter on the front bumper somehow and could not even get a replacement KR splitter themselves, it currently has a SS splitter - on a brand new car.

There's plenty of KR's - NEW - for sale for WAY below MSRP now.

Anyone who pays that kind of price now isn't very smart.

Undercover_Brother

09-04-2009, 10:54 PM

Update:

September 4, 2009

GT500KR still waiting for parts
Headlight price incorrect.......the headlight needed is $960.00
Prices are less shipping
Emblem kit is $201.00 for KR and 40th anniversary badging
Snakes alone are an additional $130.00
You cannot order parts with a VIN number. You are required to show pictures of corresponding damage. Once a determination is made, a clearance to fill the order will be required. Then, and only then will your order be filled.
I will be speaking with the owner in the morning. The parts are expected right after the holiday. Once the parts have been received, all evidence of this claim will be posted for your viewing pleasure. The owner fears that if this information is posted prior to receipt of the parts the components will be held as a consequence.

To be continued.................

Evil95GT

09-04-2009, 11:55 PM

Undercover:

Can you confirm whether or not the parts have to be returned prior to the shipment of the replacement parts? Thanks in advance.

X_Ford_Employee

09-05-2009, 12:07 AM

I can assure everyone the pricing quoted seems to be very accurate. I just retired on September 1st but still have many connections, some in Ford Racing, Shelby, Ford, along with Ford Customer Service.

I read about this on another forum and thought it was quite the story.
I spent 10yrs + in customer service so understand what goes on.
My main connection is on vacation until september 14th. After that I will find out actual pricing unless a invoice is posted first.

lowflyn

09-05-2009, 12:31 AM

There's plenty of KR's - NEW - for sale for WAY below MSRP now.

Anyone who pays that kind of price now isn't very smart.

I don't forsee the car selling for anywhere close to that. They were still asking 10k markup on all 08 GT500's on the lot. They are down to 2 09 GT500's at 2k markup and a 2010 GT500 at 10k markup.

Boston Mike

09-05-2009, 06:29 AM

I'm just wondering at what point the owner of the car has a case against the insurance company for breach of contract. He has (I'm assuming) paid for the car to be currently covered by said insurance agency against any and all damage that might be done to the vehicle. Now they are taking an unacceptably long amount of time to fix the customer's vehicle. They need to fix the car and fight SAI on their own time.

I don't think any insurance company will fork the money over first and then fight to get it back. I am sure the policy gives them the right to do what they are doingright now. What this should bring to light is that other owners of kr's should talk to the insurance agents and find out how they can protect themselves from this happening to them (ie how to specify the specific parts and cost of replacement). This will lead to a higher premium and hopefully a more con certed effort to battle these costs.

Jon_G

09-05-2009, 08:50 AM

wow those prices are crazy !! 18,000 for a hood and it isn't even painted ?? :ghey: good luck bro !

frydguy79

09-05-2009, 12:29 PM

the 600.00 cf splitters are not KR splitters, they are aftermarket ones

michael morris

09-05-2009, 02:09 PM

The reason the dealer changed it is they took off the 4515.00 splitter and put one on from Michael Morris as he gets them discounted to around 600.00. LOFLOL
I have not seen an invoice from Michael Morris that they are only 600.00 so lets just go with actual pricing of 4515.00. He would not know a KR from a slant six camaro

I NEVER said that I could get a KR splitter for 600!!!! When I got my SS I took the CF splitter off and replaced it with the factory one because I knew the SS splitter was $700

Since I never said what you posted I cant prove any of it!!! If you would like to post my quote then Ill either say Im sorry and I was wrong.

Now about your STUPID comment about me knowing the difference between a KR and a slant 6. I have sold my share of NEW Shelbys including KRs. Never sold a JUNK slant 6 camaro, but Im pretty sure I can tell the difference.

Post where I said I could get a KR splitter for $600 or aplogize for such STUPID comment!!

MM

Boston Mike

09-05-2009, 09:27 PM

Ban?

ROFLMAO

Evil95GT

09-06-2009, 01:36 AM

Nobody is getting banned, LOL.

:thumbsup:

If things get out of hand, I'll delete the posts that violate the rules. Having said that, I don't see things going in that direction. I refuse to lock or delete this thread before the invoice and/or pics are posted.

I understand the concern, and I'm sure some tempers are flaring right now. If I learned of information of this nature regarding a car that I had sitting in my garage, you can bet I'd be sweating bullets right now.

Oh, as promised, here is a link to a sampling of my hate mail. (http://www.spokentorque.com/forums/showthread.php?t=1545)

Big Daddy Z

09-06-2009, 03:15 AM

:popcorn:

Watching the sword fight.

Undercover_Brother

09-06-2009, 03:36 AM

Undercover:

Can you confirm whether or not the parts have to be returned prior to the shipment of the replacement parts? Thanks in advance.

I can confirm that the VIN and photos need to be provided in advance. The damaged parts must be returned and received before the order for replacement parts is filled.

And we're now a day closer to the posting of the evidence.

JonW

09-06-2009, 09:03 PM

I bought my GT500 from Michael Morris. He was a stand-up guy in every respect, did everything he said he would do. I think that sometimes we think that just because someone is a member at that other site that they are a bad person. That is not true in Michael's case.

Joe G

09-07-2009, 12:28 AM

Nobody is getting banned, LOL.

:thumbsup:

:drinking:

-

X_Ford_Employee

09-07-2009, 11:43 AM

Here is what I found:

Current Pricing

All List

Hood 20,400.00
1500.00 Shipping
Hood Stripes 575.00
Hood Grilles 661.25
Hood Locks 632.50

Labor to install Hood 1.7hrs
Labor to Paint Hood 5.7 (possible more for the carbon fiber)
Supplies Cost to paint 350.00

add this all up and a hood replacement cost is
.
.
.
.
.
.
.
.
..

for a 26,260.12 Total to replace just the hood!!!!!!!!!!

I would venture for damage control SAI will announce cheaper pricing, but in fact things will get tougher and no pricing change. Its all part of the way Ford and others work.

I did find in this case pricing was different depending on who asked.

The price Ford Racing was giving was minus a 15% handling fee on each and every part. And that was price to dealer and not to consumer. Also add very high shipping to each item along with shipping to send your old parts back. A very long process indeed.

I heard thru the grapevine SAI and Ford Racing were going to make it up to this customer. If I hear that they have I will announce it. I am a bit skeptical though. Many times I would see they would tell customers what they wanted to hear, but never follow through making customer more upset. Then changing brands because they were fed up.

I did learn that this customer had purchased 4 GT500Kr's along with a 725 Super Snake. Not to mention in process to buy a new SHO Taurus.

JonW

09-07-2009, 01:38 PM

It's no wonder the domestic manufacturers are in the shape they're in. I ordered a new Challenger the day the order banks opened, after waiting 2 years for that day. My car was scheduled to be built the first day of 6-speed production. I thought that was cool, a first day build, my name on the window sticker. One of the guys on a Challenger board even set up a tracking system so we could follow the progress of our cars. After seeing mine sit in a holding yard for 6 weeks, I finally asked my salesman to run a warranty check on the VIN. It went to someone in MI, probably a Chrysler employee. I was not going to get my car, someone else was.

I buy used cars now. The 2008 Shelby was probably my last new car. It seems like especially when it comes to performace cars, the OEMs just don't get it. We're their most enthusiastic group of customers, and we're the ones that get the short end of the stick.

BackyardResto

09-07-2009, 02:55 PM

[QUOTE= osts 12 & 13

Evil95GT

09-08-2009, 12:42 AM

Ok gentlemen........

For the cleanliness and effectiveness of this thread, I'm hoping the bickering is out of your systems. :thumbsup: There's a ton of good info here, and we're on a roll. I understand this is a very heated topic, but let's continue to play nice, ok?

Thanks a bunch for the confirmation Ex-Ford. The *only* time I've ever heard about Ford redeeming themselves was actually my own personal experience. It took them almost 2 years, and it took a HELL of alot of wildfire posting on my part, but they actually did reimburse me for an absolute bullshit repair (the T5 was wiped) I had to pay for when they voided my warranty without just cause.

Undercover_Brother

09-08-2009, 02:48 AM

I suppose it's time for me to clarify a few things (again).

Like Michelle, I've also been bombarded with private messages from new members, as well as email. While the correspondence isn't pleasant, I'm not taking any of it personally. In fact, I'm not replying on a one-by-one basis. I will simply make a blanket statement here, nice and bold, with high hopes that people will understand.

The prices I listed are CORRECT. In some cases, the prices are actually lower than some of the other quotes received. Like it or not, it is what it is.

-and-

What part of "this isn't a GT500" don't you understand? You send me private messages calling me out, then you go on your little forums throwing your BS flag. Nobody cares if a standard GT500 hood replacement is $900. That's completely and totally irrelevant in this discussion. You'd have to be a Shelby and/or Mustang person to understand the various trim levels and what the differences are. I understand that not everyone is a die-hard, and I don't belittle those who aren't. However, read this very carefully, Cling to my every word:

1) The proof of this claim will be posted on this site within this thread THIS WEEK.

2) If you don't have a clue what you're talking about, do a little research before throwing your little BS flag at me.

For those of you who still don't understand:

Shelby GT500 replacement parts = $$

Shelby GT500KR replacement parts = $$$$$$$ + wrecked parts + shipping + handling + mark up + tax

Get it?

michael morris

09-08-2009, 10:09 AM

Mr Morris, Here is a quote

QUOTE (silver08elly @ Sep 4 2009, 12:23 PM) http://www.spokentorque.com/forums/style_images/shelby22/post_snapback.gif (http://www.spokentorque.com/forums/index.php?act=findpost&pid=795541)
Isnt the same exact air splitter they show here the one we can get from SPP for like 649? Not 4G's and some change? I think this is a vandetta against ford and shelby.....

DING DING DING... We have a WINNER!!!!

Someone is trying to make SAI and Ford look bad!

MM

Here you say the splitter is 649.00 !

see this

http://www.teamshelby.com/forums/index.php?showtopic=47832&hl=

posts 12 & 13

The ding ding is mine, but I was quoting someone else! You have combined 2 posts!!!

Please call me Michael or MM. Mr Morris is still working and I get confused easy!!!!

I stand behind what I said earlier. I never said I could buy a KR splitter for $700. I did agree that in SS in 700, but NEVER said I bought a KR splitter for any price!

I have been corrected by a KR owner that the splitter does cost 4500! This blows me away! I also said in the thread you linked to that if I find out that Im wrong I would say so. Well it look like Im WRONG!!! More than one person has come up with the 20K+ price on the hood!!

I admit when Im wrong, but again I never said I could buy or have bought a KR splitter for ANY price!

MM

michael morris

09-08-2009, 10:11 AM

BackyardResto

09-08-2009, 02:34 PM

[QUOTE=

BackyardResto

09-08-2009, 02:48 PM

[QUOTE=Undercover_

michael morris

09-08-2009, 02:48 PM

No Worries!!

I just didnt want anyone to think I was pricing out a KR splitter!!

I tried to price the hood, but it told me to call Ford Racing. Ford Racing told me it a Shelby ONLY part, but I dont know if that completely true?

MM

Blownformula

09-08-2009, 05:32 PM

I was linked to this thread from another site. I honestly believe that the gouging we are seeing here from Shelby completely goes against everything that this hobby is supposed to be about. Its a real shame that, in a time when some camaraderie is needed most, someone who has been in the business as long as Shelby and is as respected as Shelby, turns around and treats his customers like this. I hope all of the people sending Michelle the hate emails about this, take a step back and actually think about the attitude and greed they are defending.

X_Ford_Employee

09-08-2009, 07:51 PM

Update: This has been a lot more difficult than it needs to be.

Facts as I see them

1) If you call SAI for parts they tell you to call Ford Racing

2) When you call Ford Racing they will not even quote a price unless you give them a VIN and photo's of damaged items. Only then will they give you a price.

3) For some reason Ford Racing prices do not at all reflect what SAI charges.

4) Makes no sense that SAI tells you to call Ford Racing yet Ford Racing does not have the correct pricing

5) The prices Ford Racing was giving out was for dealer cost not including the 15% handling fee that SAI was charging

6) Another reason for price changes is the actual price would not be given until Ford Racing gave approval the item in question needed to be replaced. Once that was determined the part then had to be shipped to Ford Racing. Only then when order had taken place would they give you the actual amount. When part was ordered and actual price was given it was then non-refundable or non-returnable.

7) So this is the reason there have been many prices given. It seems Ford Racing and SAI did not want people to know how much these parts costed.

8) The first call to SAI, they would tell you to call Ford Racing, Ford Racing in turn would give you a price. Trouble is Ford Racing would not tell you about the 15% "handling fee". They also did not mention the price given was "dealer cost" not actual cost. So take the hood which Ford Racing did in fact say was 16,000.00 upon 1st call.

9) The 16,000.00 price given was thought to be what the customer would pay. Turns out it is 16,000.00 + 15%, this is where the 18,400.00 came from. Again this is dealer cost less the shipping fee's which Ford Racing quoted as 300-500.00. A dealer would then add it all up along with usually 15% profit for dealer.

10) Understand where this is going? So yes all the confusion goes to SAI and Ford Racing! As the parts pricing quotes so did the shipping amt from SAI along with actual parts pricing difference. Appears best I can tell in this case SAI was going to charge an outrageous 1500.00 to ship a hood they bragged weighed in around 15lbs.

11) After all these facts came to light I still cannot get an actual answer of what the real hood price is much rather than all the other parts. All I do know is the hood price by itself is north of $20,000.00

12) I do applaud Michelle here for bringing this out in the open. And now myself understand how impossible this is to figure out.

13) Get this>>>>>>>>>> I also learned another reason SAI and Ford Racing wants to make changes to pricing system is the man at the very top of Fords food chain received a call from owner of this KR. How he was able to get ahold of Alan Mulally's direct line will never be known.

So for some time Ford Corporate has already been involved. Ford Corporate had photo's of said vehicle and it was given to someone by Alan Mulally to "take care of". I would take this to mean really take care of it, as he wants to hear no more on the subject.

I really enjoyed my time with Ford Motor Company but with such a large conglomerate things like this happen. I am working on more to this story and will report as it unfolds. Maybe Undercover Brother knows more than he is saying?

lowflyn

09-08-2009, 09:19 PM

I must say...for everyone that is viewing this thread and talking on their own site about how much bs is here.... facts don't lie.

Still tuning in for the conclusion and pictures of 30k in damage.

cosborne

09-08-2009, 09:27 PM

I keep an eye on anything carbon fiber related and google pointed me in this direction. I'm astonished at the price tag. A custom carbon fiber hood usually takes us about two weeks from mold prep to the final product. Our price on a custom part? $2000-$4000. Michelle made an interesting comment which caused me to do a little research. She mentioned a ViS carbon fiber hood. I'm not sure this would work but it looks to be the same....

http://www.carbonfiberhoods.net/images/05FDMUS2DRAM-010C_V2.jpg
http://www.carbonfiberhoods.net/ford-mustang-05up-gt500-heat-extractor-carbon-fiber-hood-p-3326.html

Want to guess the price tag? $940 with $95 shipping. You'd still have to pick up the decals or paint them on but it does comes with the vents. I'd be interested to know if this hood swaps on. Looks identical to me.

(http://www.carbonfiberhoods.net/ford-mustang-05up-gt500-heat-extractor-carbon-fiber-hood-p-3326.html)

427Cobra

09-08-2009, 10:50 PM

I am new here, I heard about this debacle from a few fellow car enthusiasts. Its amazing how many people are talking about this on the street. Many of you new-era Mustang owners may not know but Carroll Shelby has been wreaking havoc in the Cobra replica community for many years. Go to Google and search "shelby lawsuit superformance" and "shelby lawsuit factory five daytona." I think it is very unfortunate that people have paid these tremendously inflated prices for these badged-up Shelbys, all of you are going to lose your a$$es. The prices being paid have artificially inflated SAI and Ford's perception of the potential of this market. They figure if you are crazy enough to pay for the car, what the hell, how 'bout a $20k hood? Ford and Shelby have been tripping over each other for decades, and this is nothing new.

Ultimately, SAI is going to be forced by Ford, the selling dealers and the insurance companies to cut these parts prices back to reality to address insurability, and just as likely, to quiet this shitstorm. Then every high school kid who's daddy can get a Ford Credit car loan will have a 20k V-6 Mustang dressed up in KR clothes. And the real ones? Well, they won't be worth a fraction of what was paid.

For those of you who already own these cars, wait until your insurance company finds out you are driving a car with a $20k hood. Then you'll wish it was just a "plain ole' Mustang." You can't have it both ways...where Shelby inflates the prices to protect the KR marque for you, then you cry foul when you are the one having to buy the hood.

Nice site Michelle, cheers to you for letting this one run its course.

Bruno

09-09-2009, 12:06 AM

The thing that bothers me the most is, you buy the car from Ford...
Not Shelby, not Ford racing!!!!

Why should you have to jump through hoops when there's a problem...

I imagine there was no problems with them taking your money!!!
I bet that part when smooth as silk!!!

And second.....

If these people are paying 10-15 even some rumors of 20 thousand over sticker price for these cars..
How does that work if you total it in an accident????
The car is only valued at whatever these things go for, there NO way an issurance company is gonna say "oh I understand you paid 20K over sticker"
There gonna tell you sorry about your luck.......

Evil95GT

09-09-2009, 02:24 AM

Michael and Backyard, I'm thrilled to see you two resolving this maturely. :high5:

BlownFormula, thanks for your support and welcome! The "love letters" continue to come in, but for everyone one of those I receive, I also get 3 more thanking me for shedding some light on this little secret.

lowflyn, many people are awaiting (and even demanding in some cases) that the evidence be posted. I'm pretty certain it'll be on Thursday or Friday, at the latest. I'll be the first to admit that the prices sound outlandish, and I can understand the need for people to see things with their own two eyes. Hopefully once that info is posted my fan mail will sharply decline. :lol:

cosborne, welcome to you as well. :) Like I said, I've seen hoods from that company in person. They're absolutely beautiful and without flaw. If I found myself in the situation that started this thread, I'd pocket the insurance money and buy a VIS hood. I'd keep the damaged one, and sell it with the car if I ever decided to unload it.

427cobra, a warm welcome and many thanks for your support. :thumbsup: Your post wasvery well written, and raises several interesting points. I clearly remember the FFR lawsuit. Not until then did I realize that Shelby is much more of a business man than he is an enthusiast. It was kind of heartbreaking for me. Not to change the subject, but do you have any pics of that Cobra? :D

Bruno, I agree x1,000,000,000! VERY well said!

elwoodboll

09-09-2009, 03:13 AM

This is an amazing story and unfortunately, not unbelievable given the Shelby connection.

Cosborne hit on something I was thinking - how much could a custom molded and built hood cost? Sure the manufacturer would end up squarely in Shelby's lawsuit sights if he found out he was repro'ing his hood but if it was kept low-key.... It would sure beat shelling out 4, 5 or even 6 times that amount for an "original" replacement hood.

My other thought was if these prices being quoted here are really that inflated, how long til someone buys a used KR and parts it out? Assuming there are a number of KR-specific pieces on one of these cars, it might not take too long to ring up an $80,000 tab!!!

Undercover_Brother

09-09-2009, 04:02 AM

I am working on more to this story and will report as it unfolds. Maybe Undercover Brother knows more than he is saying?

I know quite a big more than I'm posting. However, these details cannot and will not be revealed until the parts are in the hands of the KR owner.

ETA: The end of this week.

427Cobra

09-09-2009, 10:51 AM

The fundamental problem in this whole story is Ford's marketing strategy and their failure to realize what would happen when they let Ole Shel back into the mix. The Shelby folks have been loathing miserably in the desert for 40 years, hounding the Cobra replica makers and parts and accessory makers for royalties and praying their day would come. And it did.

Ford and SAI hatched this brilliant plan to get this car to market, and the parts prices, the "proprietary parts issue" and the requirement that VINs be verified and damaged parts be returned in advance was all part of the grand profiteering scheme, thinly disguised as an effort to protect the value of the KR for its owners and remove the chance for counterfeits to be made. How does a $20k hood with $1500 in shipping costs help a KR owner?

If Ford wasn't also trying to sell a 20k Mustang, there could be no counterfeits and KR owners would truly have something exclusive. But no, Ford is a mass producer and wants/needs to sell that Mustang to Joe Sixpack too. But he's the poser who really wants the KR hood for his base-level car so his neighborhood teenagers will think he owns a real one.

The 2009 Ferrari 599 is not available with steel wheels, a V-6 and cloth bucket seats. Call your local Ferrari dealer and ask them how much they charge for a hood for a 599 Fiorano. Warning, you'll need the VIN and a nice line with AMEX.

Bruno

09-09-2009, 11:47 AM

Yeah but you can't compare a GT500 KR to a Ferrari...

That's comparing apples to oranges...

Ford/Shelby/Ford Racing or whoever wants to take credit for that car.
Just needs to realize, just because you added a few little upgrades to a GT500 doesn't make it warrant Supercar pricing... PERIOD!!!!
Cause in all reality, how much diffrence is there between the two, not much...
Don't get me wrong here, it's a very nice looking car & it is a very decent performer. But a Supercar it's not!!!
So their pricing, and their BS about getting parts is definately not justified!!!

And that is my opinion.... I'm not trying to ruffle any KR owners feathers!!!

427Cobra

09-09-2009, 12:42 PM

Yeah but you can't compare a GT500 KR to a Ferrari... That's comparing apples to oranges...

Agreed, but its a market positioning comparision only, nothing more. Ford wants to portray this car as elite, limited production, world-class performance etc. But its a GROSSLY overpriced Mustang with a bunch of bolted-on mods. I am not saying its not a badass car, but whatever chance it had is undermined by the poor, ugly little green V-6 powered Mustang step-brother that lives in the room at the end of the hall, who is the lowest common denominator for Mustang values.

Ford and SAI want their cake and eat it too. They want to make this car work like the Ford GT worked, but Ford made two mistakes, they expect it to coexist with all the hundreds of thousands of cheapo Mustangs they are selling, and they let Shelby in on it. That worked for a brief while back in the 60s. And now, 40 years later, Shelby is laughing all the way to the bank because he's finally being paid for his name.

This issue is far from over, and it won't end with just this car or Alan Mulally giving the owner a free hood. Its a domino effect: State Farm and Allstate will get wind of this and when people go to buy the car, they'll get obliterated by the costs of insurance and they'll walk away. Then Ford will have to reduce Shelby's parts prices to make the insurance companies happy so that dealers can sell the cars. And then Shelby will probably sue Ford again. :rofl2:

Bruno

09-09-2009, 02:05 PM

Agreed!!
Well said sir!!!

Evil95GT

09-10-2009, 12:46 AM

I just want to say that 427Cobra absolutely nailed it. His explanation beautifully sums up exactly what's going on and why.

:high5:

Undercover_Brother

09-10-2009, 04:22 AM

Update September 10, 2009

Just when you thought you heard it all, I have even more to report.

1) The replacement hood arrived today. $1,245.00 shipping, and it arrived in a plain cardboard box. No liner, no packing material, no wrapping. Just a plain old flimsy cardboard box. Can you guess where this one is going? Upon inspection, damage was discovered. And the icing on the Shelby cake? Nobody knows when another one will be available. Supposedly, it will be "a week, maybe more". So, $20,400.00 + tax + an arm and a leg for shipping = a hood damaged in transit? UNACCEPTABLE.

2) I have received word from two sources that SAI is working on a "better pricing structure for KR replacement parts". I'm skeptical, and believe it to be nothing more than an effort to quiet those who have voiced their concerns after reading this story. If I'm wrong, I'll gladly admit that and retract the statements regarding the change in pricing.

3) Once again, I'm absolutely hammered with mail questioning the validity of the claim. As such, I'm extending an open invitation to representatives of Ford Motor Company, Team Shelby, SAI, and Ford Racing to join this site and offer a reasonable explanation, and to refute this claim. This thread is everywhere. I can say with certainty that the "powers that be" know all about this thread and the contents. If they had any intentions on calling bullshit, they would have done so already. I'm also well aware that there are several spies on this site, so hopefully they'll make sure the invite gets into the right hands. Just remember, friends - at the end of the day, you can't contend with facts, especially when the supporting evidence DOES exist.

As always, to be continued................

X_Ford_Employee

09-10-2009, 12:25 PM

More info

1) KR owner again contacted Ford Corporate

2) Yes indeed the new KR hood showed up damaged

3) There was indeed some packaging on the hood, ultimately it was damaged by shipper. Proper packaging? Not known

4) Ford Corporate will be calling owner soon to make an attempt to get this rectified

5) SAI is also working on this problem of getting another hood

6) From what I found there are no talks for a different KR parts structure/ pricing

7) If the parts structure, pricing and other details changes I will post

8) What everyone wants to know__________ Pricing_______
As my last post stated the pricing is in fact correct at this time. Steep? YES

9) It seems SAI and Ford Racing are not on same page

10) In my opinion Ford & SAI should do something for this person for what they have put him through.

11) Very doubtful this person will ever purchase another Ford vehicle unless something further is done.

X_Ford_Employee

09-10-2009, 01:42 PM

I am very sorry to report this______

Turns out SAI is doing nothing, Ford Corporate, Ford Racing tried to make a adjustment how this was being handled and SAI simply refused to cooperate.

SAI in fact will admit no wrongdoing. They are blamming it all on shipper, shipper is saying it was all in very poor packaging.

I wonder how it feels to SAI to pretty much eat the cost of the hood?
Maybe now they will see how customer feels? I have now lost any respect I had for SAI. I think the days with Ford Motor are limited.

Its the arrogance from top management ruining this company.

I would like to report more what I found out but SAI employees are worried about their jobs if it got out.

Simple price gouging is part of the Shelby plan.
The OTHER site reporting a change in pricing is all made up.

At this point I am just sick of how SAI continues to point fingers when its they who caused every bit of this mess in the first place. I am going to pretty much leave this alone now as its a lost cause with SAI. Maybe if Carroll knew what was going on but its all about the $$

ctann

09-10-2009, 02:08 PM

First off, thanks for keeping this thread up in what must be pretty adverse conditions! I very nearly bought a new GT500KR, but in the end the car just didn't do it for me. I own an original '68 GT500KR, and it would have been nice to "complete the set", but in the end just didn't make sense (so I picked up a Saleen S302E instead - in yellow to match my KR).

There are a few original parts missing from my '68, and I was always a little horrified at just how much some of these parts cost - for example, and original air-cleaner and snorkel can easily run to $5k, and just the starter-delay unit is several thousand dollars. Obviously someone else noticed this, and figured there was a great money-making opportunity here when the new KR came along... Now I see these crazy prices for these new parts, it kind of makes the prices for the truly rare, 40 year old parts, seem more reasonable!

How does that work if you total it in an accident????

If you don't want to run the risk of losing out in an insurance claim for a car like this, I highly recommend getting a "collectible" policy. They limit use and mileage, but work from an "agreed value" (NOT to be confused with a "stated value", which is essentially useless for such a vehicle). With my policy (through AIG via Delp, the "Barrett Jackson Approved" policy), not only do I have agreed value coverage on my S302E, but also appreciation coverage (should the value of the car be above the agreed value), and also "repaired-value decrease" coverage - if I am in an accident, and the assessed value of the vehicle post-repair is reduced by the fact that it was involved in an accident, or if they cannot find original parts for replacement and have to use reproductions, they will pay for the reduction in value. Hopefully I will never have to use it, of course, but it is nice to know that I am *really* covered...

I really can't wait to see how this story turns out...

Chris.

lowflyn

09-10-2009, 05:39 PM

Thanks to all for the updates on this matter, it's amazing how people in high places will say anything to cover themselves...but very little is ever done to back up the talk.

I too would like a response by FoMoCo, Ford Racing, or SAI via an employee to explain the situation or perhaps shed light on any comments that may not completely be true.

Until we see any response from one of the above companies I will continue to believe all facts that were previously posted. And to think, I was upset parts for my 2003 Cobra were obsolete.

Evil95GT

09-10-2009, 08:10 PM

Just when I thought it couldn't get any worse. I'm totally stunned.

Sue.........could you please have John take a look at this thread and give us an opinion? Thanks in advance. :thumbsup:

Dr. HEMIwoman

09-11-2009, 07:44 AM

OK, no flaming please...I am merely a messenger, although I do happen to agree with the message.

The reason Michelle asked my husband to look at this thread is because he is a lawyer (and happens to be a Mustang fan/owner as well..hehe).

Until the owner in question had issues with damaged goods he purchased (ie the hood from the past day or so)...he didn't have a legal claim to anything that would make it worth hiring a lawyer.

Yes, the situation stinks, and yes, even my hubby says this is ridiculous and terrible...but it isn't against the law. What law are they breaking? A company does not have a legal obligation to sell anyone anything. And they don't have a legal obligation to price anything affordably. Just like a customer has no legal obligation to buy anything from any particular company. Legal recourse doesn't fix these issues, but publicity and public outcry does.

Example?

My first thought was soda. Remember when Coke changed their formula? The outcry was terrible (granted, I am a Pepsi drinker, but I digress...). But no one could sue the manufacturers of Coke...they had no obligation to sell anything to anyone. However, the public outcry led to them reintroducing Coca-Cola Classic. The outcry worked. In another thought, when some of you have vehicles that parts are no longer manufactured for...nothing you can do. No legal recourse...they are under no obligation to make parts for every car made forever. But public outcry can sometimes bring manufacturers to realize demand and start producing again.

That is what needs to happen here, and what IS happening with this thread. Granted, given the current issues with the delivery of the (gulp) 20k hood, the owner in question now has legal recourse if the issue is not resolved regarding the damage. However, unfortunately....the only recourse for anyone else with these issues with getting parts for this type of car only have public outrage and publicity to make their case...not the courts.

OK, I will now return to my non-car self.

:)

ctann

09-11-2009, 02:02 PM

Yes, the situation stinks, and yes, even my hubby says this is ridiculous and terrible...but it isn't against the law. What law are they breaking? A company does not have a legal obligation to sell anyone anything. And they don't have a legal obligation to price anything affordably.

Definitely no lawyer myself, but I did think that new-car manufacturers were obliged to provide replacement parts for a certain number of years... We're not talking about obsolete vehicles here, we are talking about brand new vehicles sold by Ford.

One thing that does seem legally dubious is the "return the old part" policy. While a manufacturer can demand the return of a part that is replaced under warranty, I don't see what gives them the right to determine that you give them a damaged part, for free. They could, of course, charge a "core charge", say $24k, bringing the price of the hood up to $48k - now *thats* comedy! :rofl2:

Class action on the part of all the KR owners? I can see it coming (although from what I see, a good many KRs are still sitting on dealer lots, including the KR I had a deposit down on, and then decided against, 1 year ago)

And for those that missed it, the autoblog article (http://www.autoblog.com/2009/09/11/shelby-lowering-price-of-20k-gt500kr-hood-after-web-outrage-eru/) on the whole affair...

Chris.

X_Ford_Employee

09-11-2009, 03:10 PM

I have just learned from the Auto Blog article that what has been said about pricing was in fact true. I think that was obvious here.

Now we have more outrage. Seems SAI nor Ford Motor Company or anyone else failed to contact customer saying there was a price change.

As a matter of fact his pricing is still $ 23,854.60 not the 9700.00 quoted in the article.

Should the customer not have been the first one to learn of new pricing with at least an apology?

Who has contact info to let her/him know?

AutoBlog

Dr. HEMIwoman

09-11-2009, 03:13 PM

What legal obligation does a company have to tell you they have changed their pricing structure? Again...this is terrible customer service, terrible business ethics, terrible business practice...but they have a legal right to put whatever contingencies they want on this....it is their business. But we have every legal right to decide if we wish to purchase their product.

I am not defending it...just saying that it sucks, but that doesn't make it a situation appropriate for a class action lawsuit...what would you be suing for? What law are they breaking?

X_Ford_Employee

09-11-2009, 03:28 PM

Rev.Hammer

09-11-2009, 03:50 PM

Look, I have no problem with disagreement. I welcome it.

But maintain decency and respect in this thread.

Evil95GT

09-11-2009, 06:05 PM

Earth to Sue, Earth to Sue. So what you are saying is this was all about this particular person and he does not have a right to the new pricing?

Sure, that sounds fair!

IMO, that's not what Sue is saying at all. She was a little uncertain about posting what she found out to begin with, as she didn't want to add to the shitstorm. I urged her to do so, because I think it's very important for people to know that if they find themselves in a similar situation, they have NO LEGAL RECOURSE.

We spoke at length about this situation, and Sue was actually furious about the treatment of the customer. From a moral and ethical standpoint, she (like everyone else) thinks it's terrible. She's not out to ruffle any feathers, or to downplay what's going on in any way.

Now here's a question. I wonder if the customer will be reimbursed the difference in price. :popcorn:

Master Control

09-11-2009, 06:24 PM

IMO, that's not what Sue is saying at all. She was a little uncertain about posting what she found out to begin with, as she didn't want to add to the shitstorm. I urged her to do so, because I think it's very important for people to know that if they find themselves in a similar situation, they have NO LEGAL RECOURSE.

We spoke at length about this situation, and Sue was actually furious about the treatment of the customer. From a moral and ethical standpoint, she (like everyone else) thinks it's terrible. She's not out to ruffle any feathers, or to downplay what's going on in any way.

Now here's a question. I wonder if the customer will be reimbursed the difference in price. :popcorn:

Sue is merely pointing out that this is not a legal issue...you dont go to your mechanic if you need heart surgery...and you dont go to a lawyer for a customer service issue with your car dealer; this is a strictly business issue that has not broken a law. While many of you can come to a consensus that Ford and SAI are not doing right by a customer service standpoint, they are under no legal obligation for setting pricing or what parameters they choose to sell their parts.

Dr. HEMIwoman

09-11-2009, 06:25 PM

Earth to Sue, Earth to Sue. So what you are saying is this was all about this particular person and he does not have a right to the new pricing?

Sure, that sounds fair!

I had a lengthy reply, and lost it to a bad internet connection. Please reread my post and reconsider your response. I won't post what I was going to say, as my intention was not to argue, but merely to point out how this particular owner, and owners who could be in this situation in the future, may wish to handle their disputes. If no law was broken, and no contract was made (ie money paid for services/goods to be rendered and they did not happen)...then nothing legally can be done. Just because something is poor business practice, bad business ethics, and downright rude....doesn't make it illegal.

Dr. HEMIwoman

09-11-2009, 06:27 PM

Sue is merely pointing out that this is not a legal issue...you dont go to your mechanic if you need heart surgery...and you dont go to a lawyer for a customer service issue with your car dealer; this is a strictly business issue that has not broken a law. While many of you can come to a consensus that Ford and SAI are not doing right by a customer service standpoint, they are under no legal obligation for setting pricing or what parameters they choose to sell their parts.

Thank you for your eloquent clarification.

Dr. HEMIwoman

09-11-2009, 06:34 PM

Definitely no lawyer myself, but I did think that new-car manufacturers were obliged to provide replacement parts for a certain number of years... We're not talking about obsolete vehicles here, we are talking about brand new vehicles sold by Ford.

One thing that does seem legally dubious is the "return the old part" policy. While a manufacturer can demand the return of a part that is replaced under warranty, I don't see what gives them the right to determine that you give them a damaged part, for free. They could, of course, charge a "core charge", say $24k, bringing the price of the hood up to $48k - now *thats* comedy! :rofl2:

Class action on the part of all the KR owners? I can see it coming (although from what I see, a good many KRs are still sitting on dealer lots, including the KR I had a deposit down on, and then decided against, 1 year ago)

And for those that missed it, the autoblog article (http://www.autoblog.com/2009/09/11/shelby-lowering-price-of-20k-gt500kr-hood-after-web-outrage-eru/) on the whole affair...

Chris.

Yes, they are required to make parts for 10 years after the car model is discontinued. However, the law does not state they have to sell them for a reasonable price or in a reasonable manner. They manufacture the parts, so they meet the law's requirements.

I do not like being put in the position of defending this company's business practices. Again, I am not condoning anything, just discussing this from a legal standpoint.

ctann

09-11-2009, 06:39 PM

I do not like being put in the position of defending this company's business practices. Again, I am not condoning anything, just discussing this from a legal standpoint.

No worries, I for one totally appreciate your input!

Chris.

Sal SRT-8

09-11-2009, 09:57 PM

09-12-2009, 12:45 AM

Yes, they are required to make parts for 10 years after the car model is discontinued. However, the law does not state they have to sell them for a reasonable price or in a reasonable manner. They manufacture the parts, so they meet the law's requirements.

I do not like being put in the position of defending this company's business practices. Again, I am not condoning anything, just discussing this from a legal standpoint.

I know what you are saying Sue and you are 100% correct.

"Right" vs. "the right thing to do" are different things.

SAI and Ford Racing are doing horrible things to their public rep, but I doubt they've broken any rules.

X_Ford_Employee

09-12-2009, 01:06 AM

Someone sent me a PM asking about if the replacement hood was damaged and pointed me to a link by Robert, who is saying the hood was not damaged.

This is very simple! Who was correct on the hood and parts pricing? His forum or SpokenTorque?

He sounds like a wanna-be and trying to take credit for the price change. Takes all kinds to make the world go round.>>>>>>>

The hood was in fact damaged from poor packaging. Another of those I told you so's.

I would also like to point out Ford Motor Company did in fact call the owner of this KR and apoligized for the poor way he was treated.

The <other> side is still making excuses and trying to cover up.

Undercover_Brother

09-12-2009, 03:00 AM

09/12/2009 update

I edited post #1 to reflect the fact that Autoblog published a story confirming what was reported here.

What isn't mentioned is that the hood will be $9700 + a 15% markup. That pushes the hood more in the neighborhood of $13,000.

In reference to this quote:

In any case, Shelby itself pays for any shipping costs associated with the parts.

Bullshit. I have invoices that tell me otherwise.

and pointed me to a link by Robert, who is saying the hood was not damaged.

Robert is a clown, amongst other things. Do my eyes deceive me? Assuredly, I have photographic evidence in my possession that clearly shows a hood damaged in transit as a result of improper packaging. I can and will post those pictures as soon as the replacement parts are received. Robert and the rest of the little sheep are more than welcome to argue this fact with me. Tell them to join up. Have I said one single word that wasn't pure fact? Negative. And that article should put to rest any doubt.

I really don't have time for ignorant people, but I'll gladly lead them down the path of enlightenment.

Evil95GT

09-12-2009, 04:13 AM

How nice that Autoblog recognized this issue and assisted in seeking a resolution. Kudos to an awesome site. :thumbsup:

As far as Jim Owen, I'm wondering if this is the person formerly at the helm of Team Mustang. Can anyone confirm or deny this fact? Regardless, I'm going to take the time to analyze a few key points in this article.

Shelby says it hasn't grafted an exclusivity surcharge onto these KR parts – it maintains that the company has used a standard cost formula to determine how they should be priced.

:bs:

So let me get this straight. The hood is $20,400, and you're able to reduce it to $9,700 without taking a HUGE hit? Out of the kindness of your corporate hearts, you're losing $10,700 without consequence? Mmmm hmmm. That tells me ONE thing. Your hood was marked up at least that amount, hence you had some wiggle room to renegotiate your selling price.

So, we got the feedback off of the websites – the Team Shelby (http://www.teamshelby.com/) site specifically.

:rofl2:

Wait a minute here. You found substantial interest on the website had nothing but doubt when it came to the validity of ths story? From those same people who came to this site to send me their venomous emails telling me that myself and the original poster of this thread were "filthy liars" (and other colorful labels)? I find that really hard to believe. The shitstorm began here and it spread like electronic wildfire. You, sir, are merely trying to grasp another free plug for the website operated by the company which employs you. I can freely reveal that I've gotten in excess of 8,000 hits from TS. I've gotten several new registered users, and a boatload of hate mail. I really don't give a rip about notoriety for myself or my forum. But to claim that the registered users on the *other* site are the reason this got attention is complete and total bullshit.

The last thing we wanted was a V6 Mustang customer going over to his dealer, grabbing one of those KR carbon fiber hoods, and slapping it on his V6.

Oh really? Well what about a GT?

http://i28.tinypic.com/akjvkg.jpg

:think:

With all due respect, it's already been done, sir. I'm sure at some point Cervini's, et al, will begin producing something so appealing that the customer won't care about the authenticity.

As for the wonderful fallacies that are circulating on the *other* site, I tried to respond to a post. Here's what I saw:

http://i27.tinypic.com/2hpjbxu.jpg

(Your posting permissions have been removed) :love:

Boston Mike

09-12-2009, 09:00 AM

Hey Michelle, I wonder how the SuperSnake owners feel after reading that blog.......it's okay that they whore out the SS parts, but God save the KR owners. You'd think after so much crap, they'd hire a decent PR firm to help them keep their foots out of their mouths, right?

(note, I have to give one of my fellow family members over in the Mafia kudos on this point..........I had thought there was something funny about that part of the blog, but didn't put it in perspective of SS parts..........thanks GT500-07)

PS: nice looking GT. :cheer:

NYCSRTATE

09-12-2009, 01:40 PM

Plain insanity.

That as bas as the $3000 Lambourghini oil changes. :banghead:

Joe G

09-13-2009, 12:24 AM

As for the wonderful fallacies that are circulating on the *other* site, I tried to respond to a post. Here's what I saw:

http://i27.tinypic.com/2hpjbxu.jpg

(Your posting permissions have been removed) :love:

:rofl2::rofl::rofl2:

Banned for telling the truth... AGAIN!!

If I've said it once, I've said it a thousand times... you're my hero Evil. :high5:

That's the most ridiculous ban I've ever seen.

Guess this means I'll probably get an extension to my ban too. :woowoo:

:thumbsup:

-

Evil95GT

09-13-2009, 03:06 AM

Mike, I'll get to the Mafia either tonight or tomorrow night. The SS dilemma you mentioned is something that had totally escaped my mind. By any chance is GT500-07 a Super Snake owner? Tell him I said nice find if you speak to him before I do. :deal:

Plain insanity.

That as bas as the $3000 Lambourghini oil changes

Agreed. :yup:

Banned for telling the truth... AGAIN!!

If I've said it once, I've said it a thousand times... you're my hero Evil. :high5:

That's the most ridiculous ban I've ever seen.

Guess this means I'll probably get an extension to my ban too.

But I didn't even get the chance to post, Joegie! WTF! :rofl: The evil_v2.0 account had the password changed so I couldn't even get into that one. Oh wellz, as teller of the truth, I must pay for Spawn's sins. ;)

Well, so much for going back and starting a thread about Gargamel, Heaven's Gate, Jim Jones, Steven Pearcy, and eHarmony.

:shame:

Boston Mike

09-13-2009, 10:27 AM

Mike, I'll get to the Mafia either tonight or tomorrow night. The SS dilemma you mentioned is something that had totally escaped my mind. By any chance is GT500-07 a Super Snake owner? Tell him I said nice find if you speak to him before I do. :deal:

Agreed. :yup:

But I didn't even get the chance to post, Joegie! WTF! :rofl: The evil_v2.0 account had the password changed so I couldn't even get into that one. Oh wellz, as teller of the truth, I must pay for Spawn's sins. ;)

Well, so much for going back and starting a thread about Gargamel, Heaven's Gate, Jim Jones, Steven Pearcy, and eHarmony.

:shame:

I'll be your Cirano.............:rofl:

JonW

09-13-2009, 03:33 PM

So, if you've not been banned from "over there", does that mean you've lived an unfulfilled life?

Evil95GT

09-14-2009, 01:53 AM

So, if you've not been banned from "over there", does that mean you've lived an unfulfilled life?

Negative. It simply means that you've not yet been given the opportunity to voice a strong oppositional opinion. :D

I have a feeling this thread is going to get really interesting, really soon.

:notme:

09-14-2009, 02:01 AM

Negative. It simply means that you've not yet been given the opportunity to voice a strong oppositional opinion. :D

I have a feeling this thread is going to get really interesting, really soon.

:notme:

:popcorn:

redstripe302

09-14-2009, 07:20 AM

I'm was waiting to post...just got authorized to do so.
Interestingly enough I found a facebook page dedicated to shelby...
I couldn't contain my total RAGE on this subject anymore... I had to post... I found the pages for Carroll Shelby & for the GT500 supersnake. Unfortunately my posts don't appear on the main wall, but rather, only on the 'Just Fans' section. We'll see how long it takes to get taken down...

It is as follows:
_________________________________________

SHAME on Carroll Shelby and SSI for their poor treatment of customers, specifically of one GT500KR owner that's being held hostage for over $30,000 in parts to repair a car that had a normal accident. They then have the audacity to demand that ......the parts damaged be sent back on HIS dime before hand.
Disgusting that Shelby has sold out and doesn't give two shits about the enthusiasts and the people that have made him who he is today. I wonder how many people have been fooled into buying the snake oil he now promotes and claims to use in his personal vehicles... As for everyone below me in the BC Cobra club, do you not know how Shelby tried to destory the companies that provided those replicas you all love so much, through lawsuits?
Sadly, it doesn't look as though I'll be buying a Shelby GT500 as a result of this. I simply can't own a vehicle with the name of someone on it that so willingly throws other enthusiasts under the bus with utter disregard for business ethics or customer service & customer retention. To put photos of replicas up on your site is pretty outrageous, Carroll - or whomever is controlling this page. Anyone interested need only search factory five lawsuit or shelby lawsuit fan club or Shelby Ford v Superperformance - He has a long history of abusing the people who have made him whom he is today.
If you ... Read Morewant to read more about the current problems with the pricing of parts on the GT500KR, and how he's abusing one customer, go here: http://www.spokentorque.com/forums/showthread.php?t=1517
In closing... It's very disappointing. Hopefully Shelby can mature enough to realize that if he continues down this path at his age, he'll only be remembered as a greedy business tyrant with zero ethics, not the common man chicken farmer that built himself from the ground up like he tries to portray himself... That is, of course, assuming he even cares.

___________________________

And that is it.
Photo here:

http://img6.imageshack.us/img6/8401/shelbys.jpg

X_Ford_Employee

09-14-2009, 03:19 PM

Mock01

09-14-2009, 06:43 PM

First off, I had to join this forum simply for this discussion. I was content to read but then I saw this post.

Wait a minute here. You found substantial interest on the website had nothing but doubt when it came to the validity of ths story? From those same people who came to this site to send me their venomous emails telling me that myself and the original poster of this thread were "filthy liars" (and other colorful labels)? I find that really hard to believe. The shitstorm began here and it spread like electronic wildfire. You, sir, are merely trying to grasp another free plug for the website operated by the company which employs you. I can freely reveal that I've gotten in excess of 8,000 hits from TS. I've gotten several new registered users, and a boatload of hate mail. I really don't give a rip about notoriety for myself or my forum. But to claim that the registered users on the *other* site are the reason this got attention is complete and total bullshit.

http://i27.tinypic.com/2hpjbxu.jpg

(Your posting permissions have been removed) :love:

A while back...almost a year ago...I had a run-in with a moderator on the TS forum (the "Queen") and found that my posting rights had been banned for 20-30 years. This was after she called me and others liars. What was it over? If you're a TS or Mafia member you should remember...that's right! KR MUFFLERS! :yay:

I'm glad to see that things are still the way they should be...Shelby being a dumbass and screwing his customers, people on other forms being ignorant, and muscle car members coming together to get stuff done. I'm glad this form's moderators, as it was with the Mafia a year ago, can see how things are and allow the exposing to go on in the public eye. :smart:

Oh...and I like your smilies here. :high5:

lowflyn

09-14-2009, 07:01 PM

Oh...and I like your smilies here. :high5:

That's why I joined! lol. Something about people not backing down when the shit hits the fan that I like. Keep up the good work all.

dans776

09-14-2009, 10:00 PM

A little more insight also. Ford Has pulled the molds from Plasan the company that made the hoods and splitters and has given them to another company to have made. Possibly in Detriot. They are getting ready to build 500 service parts and as far as i know the Quality on the hoods are not going to be as good as original. Some of this to save cost. 500 hoods @ $1800 (Guess) would be 900000.00 that would not sell fast. It will be interesting in the future to see some of the hoods and the quality of them. I don't know how many service parts Shelby has that are left from Plasan. To have a hood like this made would cost around 1800-2200 and could be sold for 3000-3300. Splitters would be around 600-800.
The plasan hoods are not even that nice and should have been closer 2 10lbs not 15+. I will weigh one tomorrow. Look for there to be issues in the rear corners also as the top layer is not supported by the bottom layer, cause they didn't make the bottom layer extend far enough so the two layers could bond closer to the edge. There will be people that snag these and break them off and there has already been some that have been scrapped due to seperation at the back corners.
Shelby won't be able to keep some one from making a extact duplicate its only a matter of time. There are already several hoods and spliters floating around out there. Plus all someone would have todo is take a mold off a original.

http://www.plasancarbon.com/home/

Does anyone know how much they priced the splitters down 2? I know where there are a Few of them.

Evil95GT

09-15-2009, 02:20 AM

Before everyone jumps on the Carroll Shelby bandwagon.
Yes the pricing was high but we have to remember Ford Racing and Shelby say they have dropped the pricing.

Ford has called the customer and from what I hear SAI may work something out too.

I'm interested in seeing how this one turns out. Call me pessimistic, but IMO, they could have avoided this entire situation by treating the customer fairly in the first place. Not until this thing went viral did they care about doing ANYTHING for this guy. As this customer agonized over getting his vehicle repaired, the big brass could simply hang up a phone, and go on with their day.

I'm glad to see that things are still the way they should be...Shelby being a dumbass and screwing his customers, people on other forms being ignorant, and muscle car members coming together to get stuff done. I'm glad this form's moderators, as it was with the Mafia a year ago, can see how things are and allow the exposing to go on in the public eye.

I must have already been banned when the dookie hit the fan over the mufflers. I remember all too clearly how things were on the other forum. If you had a difference of opinion, mods and the Shelby Sheep would jump on you like white on rice, especially if/when your comments were fact based.

I really appreciate the fact the you like our style, and I hope you stay here and enjoy yourself. :)

P.S. I'm still working on uploading fresh smilies. Just as soon as school stops kicking my ass.

That's why I joined! lol. Something about people not backing down when the shit hits the fan that I like. Keep up the good work all.

And thank YOU! :high5: I really hope you enjoy yourself here as well. I look forward to your posts. :yup:

Shelby won't be able to keep some one from making a extact duplicate its only a matter of time. There are already several hoods and spliters floating around out there. Plus all someone would have todo is take a mold off a original.

VERY useful information on the Plasan ordeal. Thank you for posting that interesting tidbit!

As far as what I quoted, I totally agree. If I owned one of these cars right now, I'd sell my flawless hood to the highest bidder (hopefully Cervini's, or VIS). I'd have no problems with pimping out my carbon fiber hood in the name of bringing affordability to the other owners who are getting screwed over. Sooner or later, someone will do exactly that.

BackyardResto

09-16-2009, 12:46 AM

have

Evil95GT

09-16-2009, 02:35 AM

have not been on in a while. Some interesting posts!
Waiting for further updates like everyone else.

Like I said above, I'm expecting an update very soon. Good or bad, I have no idea, but we'll see how this pans out.

frydguy79

09-16-2009, 02:16 PM

dont forget the original cost of the uprade of 36000 for the KR package
no supercharger no real power uprades:bricks:
is one reason for the high price of parts,, they have to justify the orgininal cost of the upfit, if they charged what they should for them, the car would have been tons cheaper to start with

Tex Arcana

09-16-2009, 08:51 PM

Wow... what a read!

Yes, like one above (and I suspect many), I registered to ring in on this... and think maybe I found a cool site to hang with. :thumbsup: With cool smilies.

As far as the Shel Shenanigans go: I thought the Manguson-Moss act defined what a manufacturer could and could not do with regard to parts and warranties. Warranties are a certainty: they can't require things like oil changes be done with a specific oil unless they will do them for free--and the same goes for any other part: if the part meets or exceeds the manufacturer's specs, the part may be used without voiding warranty.

However, what's less clear to me is the situation of getting your old parts back when you have something serviced or repaired. It's my understanding that the law (maybe not Manguson-Moss, but another federal law) states that you can get your old parts back from the servicing dealer, if you request them, and they cannot deny you. Given that, Shel and gang CANNOT require him to give the parts back to them "in exchange" for the new parts.

I think what's far worse than the parts bullshit, is the runaround the dealer, Ford, and SAI gave this guy.

Of course, like turning the light on a room full of roaches, they all scattered for the corners when the light of the public eye was cast upon them; and at least FORD is doing the right thing, finally... but it took a phone call to the friggin' TOP to get it done.

Personally, I've had nothing but good relations with Ford dealers (and Ford themselves), for many years. My Lightning has gone in in obvious states of mod, and they've not said a word about it--then again, I've not tried to pass off damage from a mod as warranty work, either.

Anyway... keep up the good work, Michelle... it's people like you who help keep people honest.

Now if we can just get you to put a few politicians in your crosshairs... :evil:

JonW

09-16-2009, 10:32 PM

This is not a warranty repair, so Magnuson-Moss does not apply.

Master Control

09-17-2009, 12:14 AM

Well, I dont know about the rest of you, but Im still waiting for the whole story that undercover brother has. I got no bone in this fight, so it doesnt matter to me other than I care about future dealings with any corporation from a consumer standpoint. Right now the story is complete hearsay and conjecture as far as I know since it is all third party. No offense U.B. to you and I dont say this to discredit anyone, but I read a lot of things on the internet, and I dont know anyone in this issue, so I need more facts. I do know the owner of a Ford dealership in TX damaged his dealership's KR and had no real issues with Ford or Shelby getting it fixed. A consumer is not a dealer though, and I eagerly await the whole story to be revealed...seems like its taking a long time to happen. Im sure this isnt going to be a popular post though....and dare I say....:worthless:

Evil95GT

09-17-2009, 01:49 AM

Thanks a bunch, Tex! :deal: As far as politics, I can think of a few I'd like to address, but I'd probably end up with two broken legs and my teeth knocked out. :D Dare I say that political loyalty could be more ferocious than Shelby loyalty?

Master, I understand what you're saying. I know for a fact that UB will be posting more facts, pics and evidence as soon as the owner receives the replacement parts. By any chance, did you see the Autoblog story (http://www.autoblog.com/2009/09/11/shelby-lowering-price-of-20k-gt500kr-hood-after-web-outrage-eru/) in which Jim Owens confirms the details of UB's story? Perhaps that will hold you over until UB makes his move. :deal:

Master Control

09-17-2009, 11:49 AM

FFR428

09-17-2009, 06:06 PM

I'll pass on expressing my thoughts of Shelby and Co. But it pretty much follows suit (pun intended) with his actions now and in the past. Hope the KR owner gets his ride fixed back up 100%. I knew there was some markup on their parts but had no idea the extent. Wow they really bend em over. I should have known tho. :thumbsdown: Just kinda shocking to read the level of BS this KR owner has gone thru.

X_Ford_Employee

09-18-2009, 03:45 PM

Undercover Brother,

I heard SAI is not cooperating in the delivery of hood to replace the one damaged in shipping. Can you confirm? Seems pretty hard to believe if so. Appears they are doing the opposite of trying to help this customer?

427Cobra

09-18-2009, 03:51 PM

Looks like they cut the price on KR hoods:

http://www.shelbystore.com/ProductDetails.asp?ProductCode=thoodgt500kr

:rofl2::rofl2::rofl2::rofl2::rofl2::rofl2::rofl2:

lowflyn

09-18-2009, 07:44 PM

Looks like they cut the price on KR hoods:

http://www.shelbystore.com/ProductDetails.asp?ProductCode=thoodgt500kr

:rofl2::rofl2::rofl2::rofl2::rofl2::rofl2::rofl2:

...Dunno if you're trying to make a joke or not...but that's not a KR hood...

427Cobra

09-19-2009, 12:18 AM

...Dunno if you're trying to make a joke or not...but that's not a KR hood...

The seven little red heads rolling on the floor laughing means its a joke.

Undercover_Brother

09-20-2009, 02:14 AM

*Update 09/20/2009*

Nine weeks after the accident and the customer still does not have a replacement hood. At this point, the communication line has been broken down completely, with SAI refusing to address these issues with the owner.

The defective hood was picked up on Wednesday. SAI claims the replacement was shipped out on Thursday, 9/10/09. However, they are refusing to provide a tracking number or confirmation of some sort, so it would appear that they haven't shipped anything at all. Furthermore, my own personal SAI source tells me that the hood has not been and will not be shipped until the damaged one is back in their possession.

I smell a lawsuit. This is a horrible way to conduct business. In the meantime, here's a pic of the box the damaged hood was shipped in. I'll post pics of what was inside if/when SAI releases the replacement hood.

http://i34.tinypic.com/24gvjoi.jpg

P.S. I can confirm that the owner of the KR has registered on this forum. :thumbsup:

lowflyn

09-20-2009, 10:21 AM

Thanks for the update. I think I could have my first kid before SAI decides to take care of this situation though...

Evil95GT

09-21-2009, 02:11 AM

I'm thrilled that the owner of the KR has registered, and I look forward to seeing him speak out about the entire dilemma.

Once again, putting myself in this guy's shoes, I'm not so sure I would have been willing to send the damaged hood back to SAI until I had a replacement in my hot little hands. Think about it...........seems to be ok for them to hold parts hostage, so it would be like returning the favor, no?

I've seen the entire collection of pictures. I can tell you that this $20,000 hood was shipped in perhaps the most inadequate cardboard box I have ever seen. I bought two fiberglass hoods from Cervini Auto Designs at a cost of $549.00 each. Those hoods could have probably been dropped out of a single engine Cessna and survived the fall unscathed.........they were packaged that incredibly well. This GT500KR hood? Completely unacceptable, and it makes me wonder if *all* the parts that come out of SAI are packaged so poorly. The hood itself had significant damage, which is puzzling to me. Carbon fiber is supposed to be incredibly strong. The damaged section actually appears to be buckled; something you'd expect with sheetmetal, not with carbon fiber or even fiberglass. I expected to see a crack or something. No..........what I saw was a huge indentation. The pics will speak for themselves, soon.

FFR428

09-21-2009, 06:34 AM

That's a good point about the hood. I've never really dealt with CF but have seen fiberglass buckle/warp under pressure. My old GT500 was stored in a barn with a tarp over it when I found it. There was a old tire holding the tarp on the fiberglass hood and quite the hood buckle underneath. The car had only been stored for a year like that. Perhaps the KR hoods had been stored improperly which made them buckle. Just a WAG on that.

dans776

09-21-2009, 05:37 PM

The_GT500KR_owner

09-21-2009, 05:49 PM

Hi to all.

I am the unfortunate owner of this KR.
Pretty accurate info here & wish I would have seen it all earlier.

Yes, Shelby did send a hood that was damaged to the dealer that became UPS fault.
Shelby did say the replacement hood was sent out on 9/10.
Pretty much everything said by Shelby is a lie.
I called Ford Corporate this morning with an ultimatum.
Calls between Ford Corporate, The dealer, Ford Racing and Shelby and it was learned Shelby in fact did not send out the hood that it was all a bold faced lie. I am thinking at this point Shelby will just fill the damaged hood which they now have full of bondo and send it back. There is now not a single spec of trust in them. This is something they have EARNED.

Ford requested shelby send the hood direct to me but they have refused.

Any respect I did have for Shelby is completely gone right now and at this point cannot imagine how they could earn any of it back. From the very beginning they have caused issue, lied and made this transaction near impossible. They still will not own up to making any mistakes. Not a single sorry for the mistake but cover up mistake and mistake with BoldFaced LIES. Why anyone would consider buying a single shelby piece of any sort is beyond me after they way they treat people.

With them its always next week, next week or its already been sent. They simply tell you what you want to hear not anything near the truth.
Not sure why the Truth with these people is so difficult?

Its pretty good I have read that they have an entire warehouse stocked with KR parts but cannot even supply a single hood? After this I would say if they open their mouth its probably a lie. Some of the shipping people wanted to help but were not allowed to tell the truth.
I hope Ford is reading this so they pull the plug on shelby auto as its surely not helping Fords reputation also to Ford, you may be the owner of a slightly used KR very soon!

To Shelby Auto. A single apology would have sufficed along with the parts needed. Instead all I received was total run-around and lie after lie.

Now about the Pricing that Shelby Auto had announced on Auto Blog.

It too @ 9700.00 is also very misleading, anything less the truth is still a lie.

Hood price to dealer is 9700.00 they then charge a 15% handling fee like on any KR parts, tack on very inflated shipping fee, sales tax and a dealer markup. The price baloons to around 14k by the time its in the consumers hand. I guess the 9700 sounded like a nice round figure?

Do I sound Pissed? After nearly 3 months of fighting with Shelby that would be saying it lightly. So now nearly 3 months has passed and maybe next week the hood will show? It now will be over 3 months before the hood shows up. :soapbox::soapbox::soapbox::soapbox::soapbox::soap box:

The_GT500KR_owner

09-21-2009, 05:51 PM

The Carbon fiber on these hoods are a uniderectional prepreg carbon fiber. The layers are very thin, like .060thousands thick. .120 total for both layers. Carbon fiber is very strong but as a hood it still has to break when impacted so it don't come through the windshield. Fiberglass hoods are usaully about .150-.200 thick per layer> this hood as i just measures is .148 thick and that is with the bonding agent between the layers. I have already been told about how cheap the boxes are also for these hoods. They need to be shipped in a wood crate with major foam in many different areas.
Also unless sai took out extra ins when shipping that hood, all frieght companies only pay 25$ per pound on damages with out special ins. So if that hood only wieghs 15lbs they are only going to pay 375 for the damage. That would b the best kick in the nuts ever:)

I wish i could of sold this guy my spare hood and splitter:) would of been a nice payday.

I would be happy to buy your hood and splitter. Contact me through the owner of this site. Thanks!

The hood does get shipped to the dealer in a cardboard box with foam at each corner. So they make a HUGE profit on the hood, rape you on shipping, only to ship it in a cardboard box. Remember this hood weighs around 15lbs.

Since Shelby has the return hood and they need to PAINT IT and stripe it what does this mean? they filled the heavily damaged hood full of filler and will send it to me? So Dans776 I would love to buy your hood and to tell Shelby/Amy exactly where to put this one.

Evil95GT

09-21-2009, 06:41 PM

Welcome to our forum, KR Owner.

:deal:

Needless to say, I'm very sorry you're in this horrid situation. I'm quite sure that the 7 pages of posts preceding this one shows that all who have responded to this thread feel that you've been subjected to unfair treatment.

Now, a bit of friendly advice.

1) If at all possible, DEMAND that the replacement hood be shipped unpainted. Anything less is unacceptable.

2) At this point, I'd like to think that Carroll Shelby doesn't have a clue what's going on. I would urge you to gather all of your Shelby-owning friends and spearhead a letter writing campaign. I'm more than willing to write one as well. Perhaps the man himself should know that his name is being run into the ground by his inept staff.

3) Not sure if you have been enlightened, but I spent the better part of three years working in a paint department at FoMoCo. I know a thing or two about a thing or two. :smart: Any questions, inquire within.

4) I'm quite sure that these hoods are outsourced, therefore, I'm having a very hard time understanding why SAI can't put a call in to their supplier, and tell them that the very next hood that goes out the door goes to you. The whole "we don't have one" line is a tired bullshit testamony.

5) Three months is absolutely unreasonable and ridiculous. Is it possible that you're the scapegoat for the price-lowering dilemma? Sure, this has only been viral for a period of 10 days, but it seems like even more ass-dragging has been going on in recent days. It may seem far-fetched, but what if they think you're the guy who just cost them THOUSANDS by being a squeaky little wheel? Just a thought.

Bruno

09-22-2009, 12:04 AM

This is Ignorant!!!!!

Why are you doing anything!!!
This is an insurance job plain and simple, that's why you pay insurance!!!

You shouldn't have to pay anything, for anything(minus deductable of course)!!!!

I do not understand this one bit!!!

I understand people pay a stupid amount of money for these cars, but why do you have to do the insurance company's job?

Out of all these pages of post, why haven't we heard what the insurance company has said or done to fix this???
I have been in an accident or two, and all I ever had to do was: Call the insurance company, pay the deductable, and pick up the car when it was done...

Something is really fishy here!!!

Come on people!!! No one here as ever had an accident??
When have you ever had to do the work for the dealer, bodyshop, or whatever????

Doesn't make sence at all!!!!!!!!!!!!!

BackyardResto

09-22-2009, 03:18 AM

[QUOTE=Bruno

Dr. HEMIwoman

09-22-2009, 07:29 AM

Actually, Bruno does have a point. In reviewing the thread, I saw that the comment was made in the beginning that there was an insurance issue...can the current status of the insurance company's viewpoint of this situation be clarified? Is this truly an insurable vehicle given the cost of the repairs?

Interesting....

ljstella

09-22-2009, 08:47 AM

Out of curiosity, it WAS insured as a GT500KR, right? Because if you weren't precise and insured it as a GT500, that could explain why State Farm is balking at settling it...

redstripe302

09-22-2009, 08:47 AM

Well he's stuck between a rock and a hard place.
It might be insurance refuses to deal with this (and at this point I'd call that a smart move)
Oe something else.
I dunno!

JonW

09-22-2009, 09:31 AM

Michelle brought up a point that has been floating around in my head since I started reading this thread, and that is what does Carroll Shelby know?

When I bought my GT500, I bought it because it was a great looking car, was supercharged (I've never had a supercharged car), was fast, and was rare (Red Stripe package, one of 131 built). And I will admit that part of the reason I bought it was because it had Shelby's name on it. I wanted to be part of that mystique. I've always respected CS. He's lived a great gearhead life. Raced cars, built cars, made a name for himself. Yes, he's made mistakes, as we all have. But I really want to respect him for all he's accomplished.

Unfortunately, I feel like Miss Amy and her minions at SAI are quickly running Shelby's name into the ground. I want to believe that CS does not know what's going on, but then again, how could he not know? I know he's getting up there in years and his health is not the best, but are they doing that good of a job of shielding him from the truth? When he goes to Shelby meets and gets swamped by adoring fans, is that the only world he knows? Does he have such complete faith in Amy that he completely entrusts her with his name and legacy? Is he that willing to completely rape his loyal customers in the name of profit?

Whether CS is a willing partner in all of this or not, either way it's sad. If I were in his shoes, and I had a clear mind, and I saw what was happening, I would personally step in and make it right. After all, it's my name on the building, and my name that is being trashed.

GT500KR owner, welcome to the forum. I hope this gets resolved to your satisfaction soon.

Bruno

09-22-2009, 10:27 AM

BackyardResto,
First of all I didn't appreciate your comment...

Now...

When you get in an accident in your new car. Since when do you have to order the parts, send back anything, reorder a part if it was damaged, and have anything to do with what something cost....

What I was saying is, Where is the insurance company on this?

Why is this guy doing all the ordering, and reordering, and pricing for the body shop?

Since when is that the customers job?

Was the car insured, or is he trying to fix it at home?

I think these are very valid questions!
There's what 7 pages of posts, bunch of back and forth about pricing, who's screwing who type stuff..

And I get flamed, and then a comment was made about "Don't mind folks like Bruno"

What the hell is that???

Out of all of you people who read this, Not one person wondered about why the insurance company, and the shop fixing it are not dealing with this...
Why the consumer has to do all of the leg work?

Hell i've seen posts on here about people having accidents,,, For those who did,,,, Did you have to haggle with the car company for parts, send parts back yourself, reorder damaged parts...
No!! You called the insurance company, dropped the car at the shop/dealer or whatever, paid whatever you had to, and took the car home....

Now, I think I have the right to my opinion... And have every right to say, something seems fishy to me, and/or some parts are being left out!!!

That's all I'm saying, not trying to start Shit, or calling anyone anything...

I WAS VOICEING MY OWN OPINION, JUST LIKE EVERYONE ELSE WAS.....

Boston Mike

09-22-2009, 01:57 PM

The_GT500KR_owner

09-22-2009, 02:44 PM

Totally fair comment on insurance. Now, I believe, since we're not talking about a total loss, that an agreed value policy would not mean anything here. The insurance company can, I believe, only agree to pay reasonable value on replacement parts. So, if in their opinion, a replacement hood reasonably should cost say 5k, that's all they're going to pay. Doesn't matter if it's State Farm, Chubb, AIG, whomever. At that point, the insured would be stuck with the remaining repair cost. So at that point, the owner would have to be VERY involved in the repair costs, as it would be his issue (am I close to right here KROWNER?). Now, perhaps the solution for other owners to avoid this would be to have very specific repair costs agreed upon, such as the hood and other expensive parts. I would expect, however, that this coverage could get prohibitively expensive to the insured. The insurance company would price the policy to take into the higher account of an incident (damaging a hood would be a much higher probablity than a total loss).

So sorry to hear this still going on. I'm sure CS is not fully aware of this as he's too busy signing autographs. :banghead:

I would like to clarify a few things.

1st regarding insurance. The car did have comprehensive insurance which covers this loss. The biggest part of fight has been with Shelby.
Because when the insurance company or dealer or anyone for that matter would call shelby they would be referred to Ford Racing. Ford Racing would give a price on said part that did not include the 15% charged for each item. The insurance company was well aware this was a KR from the beginning. They owe to get you back in pre-accident condition. Nothing more or nothing less. The insurance company tried every trick in the book to repairing the hood vs replacing it. After it was proved this hood needed to be replaced they paid the amt which was still incorrect. So yes the issue has been with Shelby auto.

The said the hood was shipped on sept 10th that was a lie. They said 3wks ago all they had to do was stripe the hood. I just got off the phone with ford corporate 1 minute ago now they say shelby is still striping the hood. Even tho 600 or so was paid for new stripes. Its always already sent or in a few days yet they brag they have an entire warehouse full of KR parts?

As far as insurance goes they are now completely out of the picture.

This issue now stands with Shelby Auto. I believe they are repairing the damaged hood re-painting it as per Lynne Buckman at Ford and re-striping it. It leads me to believe its the same damaged hood. Kind of like the KR that had major damage and Shelby Auto hid the fact to the customer and had it repaired. He filed suit and ford ended up buying the car back for 120k.

I just found out from Lynne Buckman that when the corporate big wigs are called they turn it over to her a Kelly Services employee.

I did speak with Ford corporate 2 times today and to Lynne once. The issue no doubt is with Shelby Auto. Lynne stated she was well aware Shelby was not doing good for Fords Reputation but hands were tied.
She will now call Shelby once more. Ford is aware shelby auto is full of crap and tells you what you want to hear but they just cannot seem to put enough pressure on them to do the right thing.

So all I say to folk out there is before you buy anything Shelby remember what happens when there is an issue. If you speak out anything negative on the other forum you get banned, any negative and they will do what they can to make life miserable for you.

By the way I absolutely loved this car before this happened. Shelby Auto's actions have pretty much proved what they are about.

Bruno, I have no idea about your beef with others but you yourself call any dealer in the country or shelby auto yourself and ask for any pricing on kr parts. They simply will not tell you or each time you call the price will change. They hide the ripoff fact the price they give is less 15% handling fee and in fact is price to dealer. At this point the Insurance has nothing to do with this car. They cannot use aftermarket parts. There are no aftermarket parts for a KR anyway.

Look what shelby has done to GT500 hoods. MSRP is around 1250.00 they are now selling them for 499.00 including a Shelby signature which normally goes for 150.00 to 200.00. Can you imagine them if an aftermarket company started to do that on KR parts? That would be fun?

Someone else mentioned Total Loss. An estimate for 33k is half of what it would take to total a KR. If it were a claimant vehicle it would be different. Its pretty much cosmetic with the hood being most of cost.

The_GT500KR_owner

09-22-2009, 02:58 PM

Update:

I just called Shelby Auto and spoke with Gary Patterson the VP of Sales an Customer Service.

For some reason he did not seem to be aware of all the issues. I just hope he does the right thing and gets this squared away.

I will report what he does and the outcome.

Seems hard to believe he would not be aware of this but sure seemed like he was not aware. Seems the right hand does not know what the left is doing. This is pretty much my last resort with Shelby Auto

The_GT500KR_owner

09-22-2009, 03:03 PM

That was fast. Gary called back and said the hood that was sent out on September 10th was also damaged by UPS. Thats not correct as it was never sent.
Ford Corporate had already contacted Shelby Auto

Either way he said the issue is now handled and I will have the hood by this Friday. I guess it took legal action discussion to get this squared away.

Dr. HEMIwoman

09-22-2009, 03:19 PM

I will be interested to see if you get that hood, what condition it is in, etc...

At least, now that you have paid for a hood and not gotten it, you have some legal recourses available to you...

Thanks so much for your openness in discussing your situation with us!

Blownformula

09-22-2009, 03:33 PM

I guess it took legal action discussion to get this squared away.

Unfortunately, that is usually the case. Did Gary Patterson provide you with any shipping information? At this point, I would require that they back up everything they say with some traceable documentation. If he can't provide you with that, then assume you've been told another lie. There should not be any problem with providing you with proof if he really is attempting to rectify this situation. Remember, even though he appears to be trying to resolve the situation on the surface, he is still an SAI employee so I would treat him as such. Do not give that company another inch of trust or leniency as they have shown time and time again here, that they deserve neither.

Bruno

09-22-2009, 04:06 PM

lowflyn

09-22-2009, 05:04 PM

To the owner: It's good to hear this is finally resolved!!!

This has been the most confusing and ridiculous thing I've ever heard of!!!
Seemed like a ton of BS you had to go through, seeing how much money you gave them to purchase that car!!!

Oh by the way did you you have to send the old parts back???

That's the thing that bothered me most about this whole thing...
If you bought the car, you own the panels on it, and you should be able to set them on fire if you so wish, cause hell, you paid for them in the first place!!!!

As was mentioned above...take warranty work for example. If you have a part replaced under warranty it is the manufacturer's right to claim the part back for their own use. Whether they choose to investigate what might have caused problems or just throw it away.

Glad to hear they are finally moving on this... supposedly...

The_GT500KR_owner

09-22-2009, 06:08 PM

Unfortunately, that is usually the case. Did Gary Patterson provide you with any shipping information? At this point, I would require that they back up everything they say with some traceable documentation. If he can't provide you with that, then assume you've been told another lie. There should not be any problem with providing you with proof if he really is attempting to rectify this situation. Remember, even though he appears to be trying to resolve the situation on the surface, he is still an SAI employee so I would treat him as such. Do not give that company another inch of trust or leniency as they have shown time and time again here, that they deserve neither.

We have been asking for a tracking number since sept 10th. They could never provide. Until Ford corporate found the real truth the hood was never sent. They had sent a call tag to have the other hood picked up. Magically when they received the other hood they were then painting one to send to me? Gary Patterson obviously lied when he said UPS damaged the hood sent on september 10th. As I and Ford found out it was never sent. Gary called me back in much too short of a time to actually have checked the status when he lead me to believe he was not aware. I already knew answers to questions I asked Gary to see what he would tell me. Again, no apology just more cover up.

I have direct phone numbers to Ford corporate people along with other numbers they do not want me to have. A while ago Ford corporate called me again. Lets just say tomorrow there will be a conference call with ford and ______. We already know who is at fault here. Lets see if they will try to cover up more or apologize, correct the problem and move on.

This is far far bigger than anyone here knows and for reasons I cannot say what all has been going on. If Michelle or Undercover Brother would contact me I have some questions.

Ford has been put on notice I need to have the replacement hood and not a repaired hood in my hands by this friday. After I receive the tracking number they will have to supply pics of the damaged hood to prove it was not repaired and sent back to me.

A big thanks to Michelle and Undercover Brother for bringing this to light.
Also thanks to those that sent me important info.
Hopefully tomorrow this can all be put as water under the bridge.
It should not be so difficult when a Shelby product needs a part to get another. Also would like to mention in case it has not that before a price is given you must prove that the item you are trying to buy is needed. Ford Racing then gives the go ahead once the old part is sent back to them. Trouble is the pricing is not even close to what was quoted.
Case in point the hood. 16,000 quoted by Ford Racing when actual price was 20,800. Thats a huge difference. Not to mention 1245$ to ship and tax on the 20,800. Shelby Auto AND Ford came out with new pricing of 9700 but you cannot buy one for that. They should have said the actual price of 14,000 which is real cost with shipping and markups along with tax. Once the shit quits hitting the fan and slows down I will report what I can.

In a normal situation you bring your car to get an estimate and its pretty much a done deal. But when working with Shelby Auto it turns into a nightmare. Plain and Simple.

I am trying to get the policies changed so when another KR owner has an unfortunate incident they do not have to go through this headache of headaches.

The_GT500KR_owner

09-22-2009, 06:14 PM

As was mentioned above...take warranty work for example. If you have a part replaced under warranty it is the manufacturer's right to claim the part back for their own use. Whether they choose to investigate what might have caused problems or just throw it away.

Glad to hear they are finally moving on this... supposedly...

Under a warranty claim yes they have the right to old part. Most of the time the warranty part gets put in a bin and ford may or may not call for it. After a certain time the dealer can destroy or get rid of said part.

In this case the way things were you could pay 20,800 for a hood 10 times over and you would never actually own it. You would be required to send it back before another was sent. But with Shelby when the hood they sent was damaged they would not allow it to be held until a replacement was sent even though it was paid for as non refundable. A little one sided? Here is the VP of Sales and Service still trying to cover up and not being at all truthful.

Let me tell you the real story on the replacement hood Gary said was sent but again damaged. They have no right to keep old parts unless they are with a core charge. You then have a right to keep the core. More developing as I type.

Even though they claim to have an entire warehouse of KR parts they did not have another hood to replace it with. Not only was it never sent but it was painted this past saturday buffed on monday and striped today.

Thanks to the Shelby insider information on that one. When the VP of Sales and Customer Service will lie straight to your face who is to trust here?

ljstella

09-22-2009, 06:35 PM

Wow... I saw a link on njfboa.org about this thread back on September 11th and have been following it ever since. I joined just to follow it easier, and chime in. Thanks to this thread, I will NEVER buy ANYTHING from SAI or with Carroll Shelby's name on it. This is absolutely pathetic.

Can't wait for the Z28!! :drinking:

Heyfred

09-22-2009, 07:11 PM

GT500 KR Owner I feel for you. It really takes the fun out of having the car.

The way I see it, Shelby is in the entertainment business, these cars are wants, not needs.

If people are not having fun or having issues such as you are having (customer service), the car is gone and future customers get referenced to this link and have second thoughts.

This is the nail in the coffin for adding a newer Shelby to my collection of modern hot rods.

Here is a good read:
http://www.clubcobra.com/forums/showthread.php?t=59558

Keith

lowflyn

09-22-2009, 10:55 PM

Under a warranty claim yes they have the right to old part. Most of the time the warranty part gets put in a bin and ford may or may not call for it. After a certain time the dealer can destroy or get rid of said part.

In this case the way things were you could pay 20,800 for a hood 10 times over and you would never actually own it. You would be required to send it back before another was sent. But with Shelby when the hood they sent was damaged they would not allow it to be held until a replacement was sent even though it was paid for as non refundable. A little one sided? Here is the VP of Sales and Service still trying to cover up and not being at all truthful.

Let me tell you the real story on the replacement hood Gary said was sent but again damaged. They have no right to keep old parts unless they are with a core charge. You then have a right to keep the core. More developing as I type.

Even though they claim to have an entire warehouse of KR parts they did not have another hood to replace it with. Not only was it never sent but it was painted this past saturday buffed on monday and striped today.

Thanks to the Shelby insider information on that one. When the VP of Sales and Customer Service will lie straight to your face who is to trust here?

I too see your point. To be honest, if I was in your situation and they said they wanted the hood back they would receive an envelope with the ashes of said hood after I brutally mutilated and melted the hood into nothing. I would then send an email of the video of said destruction to the company after posting it on youtube and linking to every website I could think of.

redstripe302

09-23-2009, 01:05 AM

I was digging for Shelby's personal number, however unfortunately, my leads inside ford have dried up. Actually I'm surprised how far I got.
From what you've told us, you're clearly ahead of me and higher on the chain of command. Sorry, I tried.
I wonder if you can find out where/when shelby will next be appearing in person.
I like the idea of taking it to shows, as well... But I mean, I'm a vindictive asshole that would do things like that, and say screw it to ever being compensated.

Evil95GT

09-23-2009, 05:04 AM

ljstella

09-23-2009, 08:27 AM

Keith, what happened to that thread? It tries to load, but nothing shows up. I'm really interested in reading it.

I talked to KR_Owner a little while ago. Having heard about today's developments, I'm dying to see what happens tomorrow.

I'm guessing there will be an update from either UB or myself.

I was reading that thread yesterday and got through the first 9 pages when it wouldn't load anymore.... i haven't been able to load it anywhere since...

Heyfred

09-23-2009, 10:12 AM

what happened to that thread? It tries to load, but nothing shows up.

I tried this morning to open the link and the site is down.

Keith

Heyfred

09-23-2009, 11:26 AM

site is up

Here is a good read:
http://www.clubcobra.com/forums/showthread.php?t=59558

The_GT500KR_owner

09-23-2009, 01:07 PM

an update,

This morning I was able to be on a conference call with__

Executive Liason Mngr w/Ford Motor Company
Executive Liason Rep "

Ralph Arning- AAI Plant Manager
Jim Owens- From Shelby Auto
Dealer- Parts Manager
Jeff Haiser- Ford Racing

I now have direct emails and phone #'s

The 2nd hood was never sent
The hood pricing did in fact change, the exact amt a customer will pay is not 9700.00. My exact pricing not known yet
The hood will be sent this morning from Shelby painted but no stripes. (overnight I might add) Hopefully better packaged. And yes they gave a tracking number.

In my opinion the first hood that was sent had something heavy on it for an extended period of time causing damage. It was not done by UPS in shipping. (again my opinion)

The other carbon fiber parts have not gotten a price reduction at this time. Splitter & Mirror
Ford, Ford Racing and Shelby have now apologized for the way it was handled.

Originally the Hoods were sent already painted from http://www.plasancarbon.com/home/

Shelby applied the stripes

Replacement hoods are not primed or painted but are farmed out to another company with same paint procedure as AAI.

AAI used PPG paints. Not a type you can buy from your local paint store.
I will give a big plug to AAI on how well the paint held up. Far superior to any other paint I have seen.(except for major orange peel)

My car will now have show car prep.
Other things I cannot tell at this time.
I have understood why these hoods were expensive (just not 21k expensive) Current pricing I feel is pretty fair considering the extensive testing done to make it all work.

I know people have used like a Cervini's hood and others regarding cost but they are not in same league as the KR hoods. The KR hoods meeting crash testing, functional ram air and also functional heat removal from engine bay. Not only that they look far better than anything else out there. More info as this proceeds.
Now for the other part. My opinion of Shelby Auto has not really changed much if any. I will say this: Ford does seem to care about their customers.
In the future steps have already been taken so another KR owner does not have to go through what I did. The pricing Matrix is also being looked at. They all admitted fault in how confusing the pricing really was. kr-owner

EDIT add: I was trying to be fair with Shelby Auto to give them the benefit of doubt. The hood is obvious not done like Jim Owens told me it was. I take back what I said about fair pricing. Jim also made it sound in the AutoBlog article they were looking into the pricing on other Carbon Fiber items. Thats all that was is damage control no intent to drop pricing really happened. The gouging continues.

Blownformula

09-23-2009, 01:33 PM

Nice!! This looks to finally be the start to a decent resolution. SAI, unfortunately, dropped the ball so much already that it's going to be next to impossible to fix their credibility. This spread pretty quickly through the internet forums so the masses know about it. The damage is done.

X_Ford_Employee

09-23-2009, 06:02 PM

Its good to hear that some progress has been made.
Do You have anything concrete that the "other" hood was not repaired and sent back to you? Is there a way of telling if other hood was repaired and sent back once it shows? It was pretty obvious by what has been said SAI was not being truthful. I had confidence Ford Customer Service would pull thru! Even tho it took a while. What was the turning point when they all became more interested in helping?

dans776

09-24-2009, 06:00 PM

The more I read this, something really strikes me as strange.

Not long ago, I was considering buying a carbon fiber hood for my '95 GT. I figured what the hell.............it costs a few hundred dollars more than fiberglass, and it actually came out lighter than the Cervini's counterpart I was making eyes with.

I've seen these carbon fiber hoods in person. They are made by a company called VIS (http://www.visracing.com/newcatalog/Ford/Mustang/1994-1998-Mustang/Carbon-Fiber-Product-177/Hood-195), and the quality is second to none. Pricing on the hood I liked was a hair under $900.

Yes, nine HUNDRED dollars.

The replacement hood for the Shelby GT500KR is right around the same price as 24 of the VIS carbon fiber hoods. How ridiculous is that?

So what's the deal? Why in the hell is it so expensive?

Is it because..............

the part is associated with the Shelby name?

exclusivity has a hefty price tag?

someone is greedy as hell?

they know the die-hards will pay this amount to keep repair their car and keep it within the original specifications?

IMO, the entire ordeal is teetering on foolishness, priomarily on the part of the companies involved. If *I* were the (un)lucky owner of this particular car, I'd probably suck it up, and buy a higher quality aftermarket carbon fiber hood. I'd throw the insurance money in my pocket, or maybe even buy another toy with it. I'd do all of this AFTER I drove the car around wrecked long enough to aid in diminishing the value of my own car and every other.

I undrestand that Vis makes some nice parts, but a Kr hood the way its made and with the materials would be nowhere neer $900.00. Vis charges 1498.00 for there kr look-a-like and they are NOT made in the US and that is why the price is cheaper.(I Called VIS and Asked) I also know from a very valuble source and from knowing a thing or two about the process that the hoods are made would cost 1800-2200 to make, Need to retail around 3000-3500$ to even be worth the mold time to make. the quality and material at 900 would not be anywhere near close, the materials alone would be 1000 with resin and vacuum baging materials, then you have to make each half, vacuum bag them and then bake them. After that process is done they get bonded together on a Jig, then the final process is to prime them.

Also the hoods are not painted by shelby or plasan. Plasan makes the hoods and then they r shipped somewhere in the middle of the U.S, Like around ohio, ind,mi or somewhere in that area. They are body worked and painted there and then shipped to sai. There were some Dumpster parts:) found out that way and this is how i know of this.

The_GT500KR_owner

09-24-2009, 08:02 PM

I undrestand that Vis makes some nice parts, but a Kr hood the way its made and with the materials would be nowhere neer $900.00. Vis charges 1498.00 for there kr look-a-like and they are NOT made in the US and that is why the price is cheaper.(I Called VIS and Asked) I also know from a very valuble source and from knowing a thing or two about the process that the hoods are made would cost 1800-2200 to make, Need to retail around 3000-3500$ to even be worth the mold time to make. the quality and material at 900 would not be anywhere near close, the materials alone would be 1000 with resin and vacuum baging materials, then you have to make each half, vacuum bag them and then bake them. After that process is done they get bonded together on a Jig, then the final process is to prime them.

Also the hoods are not painted by shelby or plasan. Plasan makes the hoods and then they r shipped somewhere in the middle of the U.S, Like around ohio, ind,mi or somewhere in that area. They are body worked and painted there and then shipped to sai. There were some Dumpster parts:) found out that way and this is how i know of this.

They are done in Fort Wayne, Indiana:high5:

The 2nd hood was at dealer this morning. I will pick it up tomorrow morning. All other parts needed are also at dealer.

Evil95GT

09-24-2009, 11:27 PM

It's nice to see that the parties have stepped up and are attempting to make things right. The timeframe is a bit ridiculous though.

SAI, unfortunately, dropped the ball so much already that it's going to be next to impossible to fix their credibility. This spread pretty quickly through the internet forums so the masses know about it. The damage is done.

I couldn't agree more. SAI chose this for themselves, by horribly mistreating KR_owner. Sadly enough, this entire media shitstorm could have been prevented, yet it must have been easier to tarnish their reputation than to address the issue at hand. No sympathy here.

What was the turning point when they all became more interested in helping?

My best guess would be the imminent threat of legal action against the company. Nothing mroe, nothing less. In other words, this is the real world...........they didn't attempt to rectify this matter because it was the right thing to do, nor was it because their staff was losing sleep at night over the matter.

The 2nd hood was at dealer this morning. I will pick it up tomorrow morning. All other parts needed are also at dealer.

That's excellent news! :high5: I look forward to reading about your adventires in the KR once the repairs are completed.

Evil95GT

09-25-2009, 12:34 AM

I also want to say to Heyfred that I read the thread over on ClubCobra (nice site, BTW). I had to read it in three different parts (between doing homework) and I'm absolutely floored. That's one of the sickest, saddest things I've read in my 11 years on the internet. :shame: I feel so horrible for the man who wanted that car so desperately.

Undercover_Brother

09-25-2009, 02:17 AM

KR_owner will be taking possession of the replacement hood tomorrow morning. My inside source at SAI has assured me that extra care was taken in packaging this hood. We shall see.

There likely won't be an update posted from me until Sunday evening. At that point, I should have quite a bit to say. :thumbsup:

Master Control

09-28-2009, 11:47 PM

I guess there is nothing to report?:dodge:

Undercover_Brother

09-30-2009, 02:47 AM

I guess there is nothing to report?:dodge:

Au Contraire, Mon frere.

September 30, 2009 Update

1) Yes, the hood was picked up

2) The replacement hood had the same shitty packaging as the first hood. The "extra special packaging" consisted of one extra piece of foam, and it wasn't even in the correct place.

And perhaps most importantly.............

Article III: The price of the hood is NOT $9700.00 as stated on Autoblog. $12,400 for the hood, $1,245 for shipping plus applicable taxes bringing the grand total to.........

$15,753.00

So let the shitstorm begin - AGAIN. If anyone has a direct email to Autoblog, please send it in a PM. Perhaps if we show them the invoice, they'll contact Jim Owen and SAI (again) to ask them why they lied to the public. Perhaps that's the reason they didn't issue a press release?

Stay tuned.............

Bruno

09-30-2009, 10:21 AM

This is like a soap opera.... Not even intresting anymore....
This is so far fetched anymore, people who read it won't even believe it...

Like me...

JonW

09-30-2009, 10:26 AM

This makes me want to take the SHELBY emblem off my car.

:thumbsdown: :shame:

Jon_G

09-30-2009, 04:08 PM

WTF! they are still screwing things up? :rofl: This is almost comical at this point. Good luck to you dealing with these idiots :thumbsup:

The_GT500KR_owner

09-30-2009, 04:09 PM

Au Contraire, Mon frere.

September 30, 2009 Update

1) Yes, the hood was picked up

2) The replacement hood had the same shitty packaging as the first hood. The "extra special packaging" consisted of one extra piece of foam, and it wasn't even in the correct place.

And perhaps most importantly.............

Article III: The price of the hood is NOT $9700.00 as stated on Autoblog. $12,400 for the hood, $1,245 for shipping plus applicable taxes bringing the grand total to.........

$15,753.00

So let the shitstorm begin - AGAIN. If anyone has a direct email to Autoblog, please send it in a PM. Perhaps if we show them the invoice, they'll contact Jim Owen and SAI (again) to ask them why they lied to the public. Perhaps that's the reason they didn't issue a press release?

Stay tuned.............

Undercover--- Not sure who your inside Shelby person is but you are pretty close.

The actual hood price is 12,610.00 so you were 210low. Shipping is correct but a few problems with that. Thats what they charged for shipping and is correct for UPS. They sent the hood FedEx and FedEx shipping is only 466.44! So it looks like they padded that price too.

When I called UPS I was told shipping was 1207.75 with 281.25 of that in insurance. The 1245.00 also included the wheel. Looks like it was just damage control to come up with the 9700.00 price. So add 12,610.00 plus shipping and tax and you are pretty close. I would also like to point out as you mentioned the poor packaging and one detail you must have not learned is there are imprints in the fresh paint from not having paint set up properly. There is also a large run in paint in a very hard place to buff out. The body shop says it needs to be repainted to fix the run and the poor prep work before paint. The paint finish on the hood vents is very very poor at best. So it all needs to come apart, get repaired, repainted and striped prior to install. It does look really nice in black without stripes though! (from 10' away)

The_GT500KR_owner

09-30-2009, 04:18 PM

Michelle or Undercover, If you can contact me I could fax you a copy of invoice so you could post it for any one in doubt about the pricing. I have no way to post it myself.

Warlock

09-30-2009, 04:27 PM

Michelle or Undercover, If you can contact me I could fax you a copy of invoice so you could post it for any one in doubt about the pricing. I have no way to post it myself.

could you scan it and put it in a photobucket account then post the link here?
I would be glad to do it, but my fax is out of ink

Evil95GT

09-30-2009, 05:55 PM

I'm not really sure what is so hard to believe. Yes, it's very soap opera and drama-loaded. But is it really that hard to believe that SAI lied their asses off to try to quiet the shitstorm?

Hopefully this will pacify those non-believers.

http://i38.tinypic.com/2i71f2o.jpg

Edited with a better copy that also includes the date.

frydguy79

09-30-2009, 06:27 PM

I'm not really sure what is so hard to believe. Yes, it's very soap opera and drama-loaded. But is it really that hard to believe that SAI lied their asses off to try to quiet the shitstorm?

Hopefully this will pacify those non-believers.

http://i38.tinypic.com/2i71f2o.jpg

i still find 15000+- a hard ass price to justify:speakhearsee:

Evil95GT

09-30-2009, 07:01 PM

i still find 15000+- a hard ass price to justify:speakhearsee:

I find $15,000+/- or even the $12,610 (apparently the price prior to mark-up, taxes, etc) a FAR cry from the $9,700 Jim Owens claimed for the Autoblog story.

Master Control

10-01-2009, 12:41 AM

Maybe the hood is 9k, and the stripes are 3k...:wtf:

Mock01

10-02-2009, 12:14 AM

Wow. Unbelievable. Incredible. I don't even know what to say. How can they have their heads so far up their asses that they don't see what they're doing? :banghead:

How in the hell can they even justify putting a second hood out with equally crappy packaging AND a super shitty paint job? SOMEONE (SOMEONES?) need to get their ass(es) handed to them and the pain needs to be felt.

It's not even my damn car and I feel pissed enough for you, KR Owner. :bricks:

:rant:

The_GT500KR_owner

10-02-2009, 01:51 PM

I find $15,000+/- or even the $12,610 (apparently the price prior to mark-up, taxes, etc) a FAR cry from the $9,700 Jim Owens claimed for the Autoblog story.

Michelle, Your site seems to have a few avid readers from Ford AND Shelby Auto.

Jim Owens called me about 1/2 hr ago and not too happy.
Thanks to you and your site the pricing might actually change to what he told the world it was. I will await to hear back from him before its all told.

After 90 days my patience with Shelby Auto is running quite thin!

10-02-2009, 05:55 PM

Michelle, Your site seems to have a few avid readers from Ford AND Shelby Auto.

Jim Owens called me about 1/2 hr ago and not too happy.
Thanks to you and your site the pricing might actually change to what he told the world it was. I will await to hear back from him before its all told.

After 90 days my patience with Shelby Auto is running quite thin!

:clap:

At SpokenTorque, we will not rest until the BS stops. The truth will be told, and lies exposed. We're all on your side, KR Owner.

They can run but they can't hide. :evil:

The_GT500KR_owner

10-02-2009, 07:55 PM

:clap:

At SpokenTorque, we will not rest until the BS stops. The truth will be told, and lies exposed. We're all on your side, KR Owner.

They can run but they can't hide. :evil:

Thanks JP!

Jim Owens told me that my cost should be 9700.00. (LIST PRICE) Will see if he follows through. Until then I will keep quiet for a few days to give him a final chance to get it right.

Joe G

10-03-2009, 02:00 AM

Wow - I go away for a little while and see that things STILL aren't fixed.

Surprise surprise.... SAI are still dufuses. :yup:

-

Evil95GT

10-03-2009, 03:58 AM

Michelle, Your site seems to have a few avid readers from Ford AND Shelby Auto

I knew about SAI, but not Ford. No sweat, they can all KMA at this point.

Jim Owens told me that my cost should be 9700.00. (LIST PRICE) Will see if he follows through. Until then I will keep quiet for a few days to give him a final chance to get it right.

I wish Autoblog would do a follow-up already. But like most everyone, they probably think that this has been worked out and put to bed by now.

You're a stronger person than I. If I were in your shoes, I'd have spilled those beans weeks ago. IMO, if they had *any* intention of making things right with you, they would have done so before things went way south.

Regardless of the final outcome, the customer service at SAI sucks balls.

frydguy79

10-03-2009, 09:52 AM

it is a pity too!!
they should have been straight forward from the start:attn::

with all of the 06 -2010 Shelby's on the road SAI could have been in genuine tall cotton , you can't just keep shitting in the oatmeal forever and not have to eat it, there is a point when, when the plate runneth over:thumbsdown:

Evil95GT

10-04-2009, 03:58 AM

My hate mail has started pouring in again. :lol:

Should I resurrect the original hate mail thread?

No word yet from KR_Owner, but I think he should spill it. :evil:

Jon_G

10-04-2009, 10:33 AM

Yes bring back the hate mail thread it is my favorite :rofl:

BackyardResto

10-04-2009, 08:52 PM

[QUOTE=Jon_G

Evil95GT

10-05-2009, 01:31 AM

I'll dig up the hate mail thread for new submissions. :rofl:

Hopefully, some sort of a resolution will be reached tomorrow. Regardless, you can tune in here for the latest update. :thumbsup:

10-08-2009, 12:32 PM

Hopefully, some sort of a resolution will be reached tomorrow. :thumbsup:

Any updates Evil? :evil:

X_Ford_Employee

10-09-2009, 03:58 PM

I have learned not only has SAI not followed through with customer but they have not reimbursed the dealer for the *FIRST* price change!

So to get this straight SAI tells dealer to sell at xxxxx price to customer, dealer does and SAI does not reimburse dealer for said amount. SAI has made many promises to customer *AND* dealer but is not following through.

10-09-2009, 07:32 PM

FFR428

10-10-2009, 12:32 PM

Wow some 2 months later and nothing resolved. I'd be venom spitting pissed right now and looking for someone to bite! Poorly handled by SAI and hopefully KR owner has the legal beagles on the case. If it was me I would have handed it over to lawyers 1/2 of the bullshit ago. Seeing we are at full 100% bullshit capacity right now. :thumbsdown: I'm sure they have been given every chance to correct broken promises. Unreal this lack luster performance is showing. Do it once and do it right. It could have been water under the bridge by now.

Evil95GT

10-10-2009, 11:30 PM

I don't have an *official* update as of yet, but this I can tell you. A satisfactory resolution has not been made as of this moment. I'm planning on conferencing KR_Owner tomorrow, after I get this stupid sociology class out of the way.

Unbelievable the patience this man has. I've said it before, I'll say it again. If I were in KR_Owner's shoes, I'd have driven the car through the SAI headquarters storefront, then parted out whatever was left.

scapegoat

10-13-2009, 08:34 AM

i've been following this thread and am disgusted at how SAI has been handling the situation.

As a new 2010 mustang gt owner, a long time mustang, ford and shelby fan, i was looking forward to perusing shelby parts and getting that little CS on my car somewhere. they're not only getting a bad reputation for this little "stunt", they're losing business from those of us who can't afford to go the extra mile w/ their car purchase (as tempting as it was) because i certainly won't be purchasing anything from SAI.

good luck KR Owner, hopefully you'll be seeing a resolution that more the makes up for this bullshit.

The_GT500KR_owner

10-13-2009, 12:20 PM

Just got word from Shelby. They are now going to handle this the way it should have been from beginning.

Props if they do. Giving them a few more days to see if they follow through.

Dr. HEMIwoman

10-13-2009, 12:42 PM

I certainly hope they do!

Joe G

10-13-2009, 04:34 PM

Just got word from Shelby. They are now going to handle this the way it should have been from beginning.
.

Which is what?

How hard is it to sell a reasonably price part and ship it so that it gets to the customer undamaged?? :think:

-

ljstella

10-13-2009, 09:11 PM

Just got word from Shelby. They are now going to handle this the way it should have been from beginning.

Props if they do. Giving them a few more days to see if they follow through.

Carroll Shelby himself? or someone at SAI?

This should be the point where Carroll Shelby, if he's really not in it just for the money, should step in and help you out...

This is really pathetic... if it doesn't work out... stand outside of SAI's booth at SEMA with signs, flyers and pictures of your car?

The_GT500KR_owner

10-14-2009, 01:01 AM

appears to have been yet another stall tactic

10-14-2009, 04:14 PM

Shelby Auto says check is in the mail.:deal::deal::camera::camera::camera::camera:

:rofl:

OMG, they really didn't say that, did they??

My crystal ball says you'll be posting here, frequently, when the check never shows. :yup:

lowflyn

10-14-2009, 09:44 PM

I'm just here for the pics....can we get some if the check shows?

JonW

10-17-2009, 10:20 AM

Well, this is rather anti-climatic...

The_GT500KR_owner

10-17-2009, 10:54 PM

Well, this is rather anti-climatic...

last tuesday Shelby Auto promised it was being handled that day. Looks like they have proven themselves wrong yet again!!!!!!!!!!

Evil95GT

10-17-2009, 11:47 PM

last tuesday Shelby Auto promised it was being handled that day. Looks like they have proven themselves wrong yet again!!!!!!!!!!

Screw them. Show them that if they won't take action, you will. Start posting pics to further smear the crooks into the ground.

:evil:

ljstella

10-21-2009, 07:41 PM

So....

:popcorn: updates? :popcorn:

lowflyn

10-21-2009, 09:26 PM

Nooooooooooooooooo *shoots self in head*

Where are the updates on this? You have people waiting for this resolution. I say you just throw the car through the front door of SAI using a crane and walk off.

The_GT500KR_owner

10-21-2009, 09:31 PM

So....

:popcorn: updates? :popcorn:

All I can say at this time is FoMoCo is trying very hard to make things work. Shelby Auto on the other hand is still in na-na land.

Here is a email from Shelby Auto

Sent: Tuesday, October 13, 2009 8:23 AM

To make this a straight as possible, I will process the refund request thru Shelby Autos directly. Please confirm the following so we can resolve this issue for you as soon as possible.

Reimbursement for the following:
· Incremental Shipping Charge- You were billed $1200 for shipping and the cost for Fed Ex was $445. Shelby will reimburse you $750
· Goodwill Gesture- The dealer charged you $12,700 for the hood. Shelby will reimburse you the $3,000 difference.

Please confirm these numbers and I will have a check cut today and mailed.

I am sorry for the confusion regarding this issue. We want to make sure that this is taken care of quickly.

Sincerely,

Here they admit I was hosed by 750.00 on shipping but honoring the 9700.00 price they told me was my final cost on other emails now they say its only a goodwill gesture. Trouble is Ford called them on Monday to get the check number and tracking number but no response from Shelby Auto. Another obvious lie like when the hood was sent but was not and on and on.

Dr. HEMIwoman

10-21-2009, 10:01 PM

So, what is your next move?

Joe G

10-22-2009, 12:37 AM

"Goodwill gesture"... ROFL!!!

Like they're taking pity on you for overcharging you in the first place.

What fools!!

-

frydguy79

10-22-2009, 10:44 AM

and to think that they are going to build a Shelby F150, what kind of a fiasco will that be,:blah: Roush already has the name needed locked up NITE MARE

:bricks:

X_Ford_Employee

10-22-2009, 01:37 PM

Be prepared for a
B L O C K B U S T E R

I have just learned SAI is not at all sorry for what happened to the customer but is out for BLOOD!

Word on the street is they are now threatening licensing infringement on this very car along with other things.

I think UB has had his lips ZIPPED?

UB please send me a pm as have a few questions for you.

SAI did not like the negative attention so they are using their normal tactics to get what they want. The OTHER forum they can delete posts but this one so far have not been able to if there is something they do not like.

If Shelby would have handled this normal this would not have been an issue at all. But now that the world knows their true colors instead of saying sorry to the people they want BLOOD.

What kind of company does this? Make that your decision!

Michelle, Have you been served anything?
I heard of possible intimidation. Is that true?

If you need help or $$ please do not be afraid to ask for help from your friends here<><><><>

lowflyn

10-22-2009, 05:52 PM

I think if they want a legal battle we might can just get the money and help needed to fight. Free speech ftw. We're not out to give SAI a bad name, just simply out to have the right thing done.

JonW

10-22-2009, 07:19 PM

On what grounds can they claim licensing infringement?

lowflyn

10-22-2009, 07:33 PM

On what grounds can they claim licensing infringement?
He's claiming to own Mr Shelby's car....lol. Before long they'll start calling for your title since you don't own any parts on the car anyway.

Dr. HEMIwoman

10-22-2009, 07:50 PM

On what legal grounds can they go after anyone on this board? Gotta love scare tactics....that don't work.

X_Ford_Employee

10-22-2009, 11:12 PM

What I heard is SAI is chomping at the bit to sue someone but I cannot ask too many questions. Maybe UB or Michelle can get more info?

Would it not be easy for SAI to come clean and just say they hosed a customer and a DEALER. Admit THEY did wrong and let it be. No they want to make SOMEONE else pay for their mistakes.

All I gathered is the issue of suit is over the hood somehow and not the car itself but the car in questions hood. Thats all I know/heard.
They are refusing to pay the owner what they owe him and also stiffed the dealership by some pretty serious cash.

photo's, photo's photo's!!!!!!!!

sharkx

10-22-2009, 11:53 PM

On what legal grounds can they go after anyone on this board

Mr Shelby has a history of being a litigious bastard. Sadly, any company can file a suit against those without deep pockets and commit what amounts to financial intimidation.

As a litigious bastard, Mr Shelby wins even when he loses. He can afford to blow 50-100k on a lawsuit he cannot win.

The owners of public forums can easily incur 50k in legal fees. Do you call it a victory if you are vindicated but spend upwards of 50k defending youself? How many people can withstand that type of financial hit?

Mr Shelby routinely engages in this type of vitriolic behavior. He's currently suing the owner of ffcobra.com because the word "cobra" has appeared on the website and is part of the name. Many of the members of the ffcobra.com website have contributed towards the defense of the site but in the end, at least with civil suits, it's more about who can win the battle of financial attrition than who is right.

Sad, but true.

Sharkx

Evil95GT

10-23-2009, 01:50 AM

I had a feeling this was going to happen, but I'm not one to say "I told you so".

Here's what I can tell you at this time:

1) No, I have not been served with anything as of yet

2) Yes, I have been asked repeatedly to remove this thread, and all references to it.

3) Once again, I really don't give two shits what SAI or anyone else thinks of this "horrible thing" I'm doing. They produced the dirty laundry, and it's nobody's fault that said laundry is being aired on this forum.

4) Early morning 10/24/09 (about 1:00 EST), an update will be posted either by myself or UB. The pictures will be posted to correspond with the latest revelations that will be posted. This isn't being done with the intent of pacifying the readers so much as it's being posted simply because we can.

That's all for now. See you in about 23 hours.

Blownformula

10-23-2009, 04:10 PM

Wow. The ridiculousness has reached stratospheric levels. SAI just doesn't get that the word is out and trying to bully their way out now is only making their image worse. In my mind, every SAI associated with this ordeal is a criminal. I hope this blows up in each and every one of their faces and leaves a nuclear mushroom cloud over their entire company.

BackyardResto

10-24-2009, 01:13 AM

Can you

Evil95GT

10-24-2009, 03:11 AM

Since Undercover_Brother isn't available at this ungodly hour, I'm taking the liberty of posting this information on my own.

* The bullshit continues due to the lack of cooperation from SAI and Ford Motor Company. Contrary to what was earlier stated, the check was not in the mail.

* SAI has allegedly threatened to sue State Farm for some sort of infringement, citing the fact that the original hood was NOT returned. Keep in mind that an earlier agreement was reached between SAI and KR_Owner, concluding that KR_Owner was rightfully entitled to retain his original hood.

* Ford, while making countless promises towards a resolution, has not followed through. KR_Owner appears to be keeping the faith, but having battled them myself back in 2000, I told him not to hold his breath. My resolution was reached only after almost 2 years of consistant bitching.

*The prep work on the replacement hood is horrid, and there is a huge run in the hood that can't be rebuffed. As such, it'll need refinished anyway.

So, the moment you've all been waiting for:

Damaged hood in original packaging:
http://i34.tinypic.com/29p907n.jpg

Damaged carbon fiber hood (yes, the same hood TeamShelby contends was NOT damaged)
http://i35.tinypic.com/fm0s92.jpg

The damaged KR (horribly sad, but hardly looks like $31,000 in damage)
http://i36.tinypic.com/30wavzp.jpg

More damage

http://i35.tinypic.com/dfzrkg.jpg

And the clincher.........

Last weekend, someone saw this thread and contacted me. This person has acquired a GT500KR hood, new in the box. We spoke on the phone, and reached what I feel is a fair price including the barter of some parts. I will be going to Wixom, MI, next weekend to inspect this hood, and confirm that it's the real deal. If so, it's all mine.

http://i38.tinypic.com/v78m00.jpg

In closing, I just wanted to add that KR_Owner is so furious that I doubt he'd allow Amy to drink the sweat off his balls if she were to be dying of thirst.

:thumbsup:

X_Ford_Employee

10-24-2009, 08:58 PM

And I thought Ford and Shelby already stooped as low as they could go.

Tbird100636

10-27-2009, 12:42 AM

Any new developments???

SPQR

10-27-2009, 12:43 AM

First off, I had to join this forum simply for this discussion. I was content to read but then I saw this post.

A while back...almost a year ago...I had a run-in with a moderator on the TS forum (the "Queen") and found that my posting rights had been banned for 20-30 years. This was after she called me and others liars. What was it over? If you're a TS or Mafia member you should remember...that's right! KR MUFFLERS! :yay:

I'm glad to see that things are still the way they should be...Shelby being a dumbass and screwing his customers, people on other forms being ignorant, and muscle car members coming together to get stuff done. I'm glad this form's moderators, as it was with the Mafia a year ago, can see how things are and allow the exposing to go on in the public eye. :smart:

Oh...and I like your smilies here. :high5:
OMG YES...I was involved in that whole KR fiasco. The Queen pissed off vendors so bad that they had no problem telling me exactly what they felt about her. Then, I had the audacity to call her out on the forums...and got summarily blasted by several loyal kool-aid drinkers. She and the rest of upper management are driving SAI into the ground.

Boston Mike

10-27-2009, 02:17 PM

All I can say at this time is FoMoCo is trying very hard to make things work. Shelby Auto on the other hand is still in na-na land.

Here is a email from Shelby Auto

Sent: Tuesday, October 13, 2009 8:23 AM

To make this a straight as possible, I will process the refund request thru Shelby Autos directly. Please confirm the following so we can resolve this issue for you as soon as possible.

Reimbursement for the following:
· Incremental Shipping Charge- You were billed $1200 for shipping and the cost for Fed Ex was $445. Shelby will reimburse you $750
· Goodwill Gesture- The dealer charged you $12,700 for the hood. Shelby will reimburse you the $3,000 difference.

Please confirm these numbers and I will have a check cut today and mailed.

I am sorry for the confusion regarding this issue. We want to make sure that this is taken care of quickly.

Sincerely,

Here they admit I was hosed by 750.00 on shipping but honoring the 9700.00 price they told me was my final cost on other emails now they say its only a goodwill gesture. Trouble is Ford called them on Monday to get the check number and tracking number but no response from Shelby Auto. Another obvious lie like when the hood was sent but was not and on and on.

That might be the best euphamism I've ever seen "Incremental Shipping Charge". I don't understand how $750 is incremental when the cost is $445. That's more like 169%. Hardly sounds like an "incremental" charge.

Michelle, you rock.

lowflyn

10-31-2009, 01:32 AM

So....updates?

Lawsuits? Death threats? Shelbyisms?

Evil95GT

10-31-2009, 01:49 AM

So....updates?

Lawsuits? Death threats? Shelbyisms?

Other than the fact that I need to give a shout out to Amy and the rest of SAI, I have nothing new to report (yet).

The_GT500KR_owner

10-31-2009, 08:42 PM

All I can say at this time is Ford did not make right on promises made.

There will never again be another new Ford product in my driveway. They have made their last dime from me. I have a lot of info about Ford Motor Co and will be posting it very soon. Seems like there has been some Lemon Law Fraud with ford motor co. Once all is gathered I will post it here for all to see what this company is really about. I understand there are hundreds of cases.

As far as Shelby is concerned any respect I ever had for them is long gone. Not even a slight chance anything with the Shelby name would ever be considered.

Did everyone notice the fine job they did on the new 750hp Super Snake?

It gets its ass handed back by a stock gt500 on a road course. How cool is that? Is only a couple tenths quicker in the 1/4 mile.

If anyone is considering the new 6.7L Scorpion in the new 2011 trucks coming out next year you should probably not be the "test" party as are worse than the 6.4L and on par with the 6.0's. They make great power but will take away your wallet...

FFR428

11-01-2009, 08:07 AM

Well that sucks to hear. Does not surprise me though. Maybe a You Tube video is in order? With video, pics and narration. Seems to work for many others when trying to fight city hall. Just keep within the truth and be sure you can document and backup everything. That and a hungry lawyer on tap. And link it everywhere. :thumbsup:

ljstella

11-03-2009, 07:27 PM

*BUMP*

Updates? :popcorn:

Evil95GT

11-03-2009, 10:30 PM

Nothing on my end. But I would like to give a warm welcome to any and all corporate lawyers who may be perusing SpokenTorque.

:wave:

Rev.Hammer

11-03-2009, 10:42 PM

I got a pair of wino's underwear that I have been saving in a ziplock with a fat slice of festy feta cheese for you so ya can grub thier nose in if you want!

lowflyn

11-07-2009, 08:17 AM

Seems like they let one slip through the cracks....

http://www.copart.com/c2/individualLot.html?lotId=18716139&searchType=onSaleNow

Someone needs to buy it just for the vin/badges...

Evil95GT

11-07-2009, 11:52 PM

Seems like they let one slip through the cracks....

http://www.copart.com/c2/individualLot.html?lotId=18716139&searchType=onSaleNow

Someone needs to buy it just for the vin/badges...

No way!!!!!!!

Damn...........I'd *love* to buy it and part it out. That's an investment you'd make a bundle on.

:evil:

Wolfman

11-10-2009, 01:00 PM

Seems like they let one slip through the cracks....

http://www.copart.com/c2/individualLot.html?lotId=18716139&searchType=onSaleNow

Someone needs to buy it just for the vin/badges...

Looks like there's about $300,000.00 damage to that one.
This story seems almost unbelievable except for the fact I am
having trouble with a Ford dealer and a Mustang GT

Evil95GT

11-10-2009, 11:20 PM

Looks like there's about $300,000.00 damage to that one.
This story seems almost unbelievable except for the fact I am
having trouble with a Ford dealer and a Mustang GT

Been there, done that.

Need advice? Although they never reinstated my warranty, I ended up with almost $900 in compensation. :yup:

lowflyn

11-11-2009, 05:11 AM

Been there, done that.

Need advice? Although they never reinstated my warranty, I ended up with almost $900 in compensation. :yup:

I just had a friend make the local ford dealer buy his car back. It had been wrecked previously and they did not disclose it to him. Couldn't ever keep the car aligned, etc.

The next day the car was sitting on their used lot marked way above what it should have been.

Wolfman

11-11-2009, 09:47 AM

Been there, done that.

Need advice? Although they never reinstated my warranty, I ended up with almost $900 in compensation. :yup:

I bought my wife a 2010 Mustang GT and after a couple of days noticed
some things just were not right with the car.I took the car back to the
dealer and found out they "forgot" to tell me a telephone pole landed on it
It's a very long story involving a dealer trade. The car right now is on the
dealers lot being advertised as new and they want $2000 more than I
paid for it !
I'm in Ontario Canada and have posted the vin# and dealer names on
another forum. Beware of a white 2010 GT with black leather.

lowflyn

11-15-2009, 12:49 AM

I bought my wife a 2010 Mustang GT and after a couple of days noticed
some things just were not right with the car.I took the car back to the
dealer and found out they "forgot" to tell me a telephone pole landed on it
It's a very long story involving a dealer trade. The car right now is on the
dealers lot being advertised as new and they want $2000 more than I
paid for it !
I'm in Ontario Canada and have posted the vin# and dealer names on
another forum. Beware of a white 2010 GT with black leather.

Heard of this happening more than one time. Since it was never originally titled the wreck is never reported....

FFR428

11-15-2009, 09:24 AM

And you'd have to wonder if that info would be on CARFAX. Kid I work with was looking at a Honda for his wife. He got CARFAX and was looking at a hopeful prospect. CARFAX stated the car was in for airbag service recently at a Honda dealer and that drew a red flag for me. No other accident info only normal service/maint at Honda. Turns out the car was hit hard and sold with a crappy repair and paint job sitting on some 2 bit used car lot. His Dad went with him and saw the mismatched paint and body panels, overspray and the car made all kinds of noises LOL. They ran from that one. LOL. So even though CARFAX is there to help you weed out info there's ways around it's history it seems. :do what:

Wolfman

11-15-2009, 04:19 PM

Heard of this happening more than one time. Since it was never originally titled the wreck is never reported....

This car was damaged on the dealers lot it only had 200 km (120 miles )
on it. I'm told that because I owned it for less than 30 days the dealer
can reverse all history of me owning it and still sell it as a new car. I'm
not sure if the damage will show up on Carfax or not.
Fords position was that they delivered an undamaged car to the dealer
and it wasn't a warranty issue so they would do nothing.

X_Ford_Employee

11-16-2009, 12:23 PM

This car was damaged on the dealers lot it only had 200 km (120 miles )
on it. I'm told that because I owned it for less than 30 days the dealer
can reverse all history of me owning it and still sell it as a new car. I'm
not sure if the damage will show up on Carfax or not.
Fords position was that they delivered an undamaged car to the dealer
and it wasn't a warranty issue so they would do nothing.

It really is a shame how Ford and other dealers do business.

I know of a New Shelby that was damaged at AAI, repaired at AAI with a very crappy job then sent to dealer. Person who ordered car was never told it was damaged. Owner had it over a month and forced Ford to take car back. Ford promised owner the car would have to be destroyed. Mind you this car had major damage.

What did Ford do? They had dealer wash the title and sell it as new to a unsuspecting customer in Canada. 1st owner drove car even though it was a pile and funny thing was because Ford had the title washed it shows on carfax with less miles than when turned back to Ford!
Ford has a well known history of having dealer take shit vehicles back but not reporting to next customer it was a lemon. Then when next customer is having same issues they are pretty much screwed. Ford knows nothing or so they say. Another case in point is a black KR that was sold new to a person on the east coast had some major damage and shitty repairs. Ford/Shelby said nothing. Owner soon figured it out and once the money had changed hands he was told to pound sand. Legal action forced Ford to give him all his $ back and it was well over 100k.
Grapevine says Ford will be investigated soon for Lemon law fraud.

Tbird100636

11-17-2009, 01:33 AM

Woah, according to the index of the Forum, over 55,538 Views of this thread alone.:clap: Anything new yet???

X_Ford_Employee

11-17-2009, 03:40 PM

Woah, according to the index of the Forum, over 55,538 Views of this thread alone.:clap: Anything new yet???

No idea whats going on other than Ford is really pissed at Shelby Auto right now. Partly because forum post KR negative publicity.

Because Shelby Auto did not disclose prior damage, it caused ford to buy back this one 1ZVHT88S985187782 another KR.

Reason this did not get a fraud cover up was the owner forced Ford to buy it back with legal action. The dealer would not take it back so ford could not complete the cover up. Ford wrote the check. (this is the point Ford usually has dealer take car back and resell covering up any lemon laws)
Does anyone have carfax to run the VIN?
I do not see to many more Ford Shelby projects in the near future.

I did learn of another Shelby GT500 screw job done by Ford. Details soon. Because of this Forum the owner is now thinking of legal action against Ford.

X_Ford_Employee

11-17-2009, 03:45 PM

check this out

http://www.docstoc.com/docs/14569727/Vehicle-Branded-Under-New-Jersey-Lemon-Law-Last-Updated-September

It shows the KR ford was forced to have lemon law apply. Also note how many BMW's are on the list including motorcycles. Funny you never hear that in the news!

Ford has 8 get that EIGHT pages of lemon law cars. Way to go FORD

Wolfman

11-17-2009, 03:49 PM

I just don't understand why this KR owner can't get parts for his car. There has to be something illegal about this. You can't sell someone a car and refuse to give him service parts. Please someone update us. Has anyone been able to corner Carroll himself about these policies. I'd be interested to hear what he has to say,it's his name thats being tarnished.

ford4v429

11-17-2009, 09:38 PM

This car was damaged on the dealers lot it only had 200 km (120 miles )
on it. I'm told that because I owned it for less than 30 days the dealer
can reverse all history of me owning it and still sell it as a new car. I'm
not sure if the damage will show up on Carfax or not.

if someone with carfax wants to see another patched/'new' mustang, the first one I ordered/waited months for to get smacked up by the carhauler at delivery, got the quarter/decklid/wing- quarter= hammer/weld/fill/paint, not exactly something I wouldnt want to know about before buying a 'new' car...

heres a quote from a friend at ford back in January of '06

ford4v429 - Had a free minute to do some research for you. Found out that this damaged pony went to Liberty Ford in Ohio for repairs, and was fixed up on November 9th...has comments in the file about the damage that was repaired.
1ZVFT82H665134068

but for curiousity, I had someone run the carfax a year or so ago, and I was told the car was sold in WestVirginia(maybe Virginia- dont recall for sure, cant find the info at the moment) as a new/demo with no disclosure of the damage...this stuff happens- however IMO itcould be more the dealers doing than Ford...I was told (heresay) on my 06 that the shipper 'owns' the car while they had it, and they decide where/how to repair their oops'...as far as repairs/disclosure/carfax stuff, who knows. heres a pic of the damaged passenger quarter on my first ordered Ford that I couldnt even get a testdrive in...the ramp of the truck got dropped on the wing pushing it about a inch deep into the quarter...as you can see my boys werent thrilled about not getting a ride either...
http://i301.photobucket.com/albums/nn78/ford4v429/misc/kids-34068.jpg?t=1258511718